Reception Team Member

Reception Team Members work any 5 days out of 7, a variety of early and late shifts; 06:30-15:00 and 14:30-23:00. Everything we do is always focused on assuring guests of the comfort, control and confidence of restful and rejuvenating sleep. Bloc outperforms and succeeds because of our unique strength as a team, we enjoy working together, sharing responsibility and accountability for success.,

• Maintain accurate and efficient reception operations, to include managing all guest enquires, delivering friendly and professional customer service


• Work closely with the reservations department to maximise sales and repeat custom at every opportunity


• Guide guests through the booking, check-in and check-out process, promoting 'Smart Room Control', upselling where appropriate


• To ensure professional telephone skills are carried out when taking a reservation and fielding all other calls


• To have an understanding of the PMS System and use it to the best of its ability for check-in, check-out, reservations and payment of bills


• To be able to deal with any complaints effectively and efficiently following the Company guideline introducing the relevant manager if & when needed
  
  We're looking for someone who lives and breathes customer service and thrives on going above and beyond. You'll also have;


• Previous experience in a customer facing role


• Able to work evenings and weekends


• Dedicated to detail with an ability to handle multiple tasks at once


• A positive 'can do' attitude with excellent problem-solving skills


• Inclusive and collaborative, sharing responsibility and accountability for success
  
  Competitive salary


• Guaranteed paid day off on your birthday


• Enhanced holiday allowance starting from 31 days including bank holidays, increasing to 33 days and 35 days based on length of service


• Complimentary hotel accommodation allocation


• Generous Friends & Family rates group wide


• Healthy Minds Employee Assistance Programme (EAP), access to a range of confidential around-the-clock support.



• Stocked canteen


• Internal progression opportunities


• Subsidised parking


• Refer a friend incentive