Reader Services Library Assistant

The role will share many of the day-to-day duties of the Reader Services team. This

team is key to the student experience and delivers excellent customer service to

Library users in person and across all communication channels.


Library Assistants are responsible for administering Library processes and

procedures including circulation, managing the space and student behaviours. They

act as 1st tier support for enquiries, complaints, signposting and referrals. The role

contributes to staffing all library service points, maintaining advertised opening hours,
gathering statistics and feedback and to the overall smooth operation of the library, 1. Deliver excellent customer experience at Goldsmiths Library welcoming all

customers and visitors in a polite and friendly manner.


2. Respond to 1st tier enquiries relating to any Library services and services within

the building or wider student support services in a sensitive and empathetic

manner using signposting and referral where appropriate. Queries will be in
person, by phone, email, live chat and social media.


3. Support customers to use all day-to-day systems, services, facilities and

equipment for example the self-service kiosks, accessing e-resources, using the
room booking system, printers and ICT equipment. Indicative tasks may include, 4. Enthusiastically promote the services available to our full range of customers for

example through day-to-day interactions, tours and supporting workshops.


5. Actively participate in student engagement activities including events, feeding
back on observations and developing book displays.


6. Enable customers to access library stock through helping them use the library

catalogue, find items on the shelves, by shelving all stock, book moving and

maintaining tidy shelves.


7. Under the direction of senior staff, maintain the stock of the library including

downloading catalogue records, preparing new items for the shelves, removing or

repairing items in poor physical condition and participating in stock management
processes such as stocktakes and weeding.


8. Administer Library processes, for example, ordering items, scanning resources

for online reading lists, fulfilling inter-library loan requests and creating reading
lists.


9. Administer membership processes, for example creating database and Library

Management System records for external borrowers, updating records, filing,
responding to requests for access in line with policy, whilst applying discretion

and referring when appropriate.


10. Help maintain the library as a pleasant environment, for instance by reporting

maintenance jobs or Health & Safety concerns, actively managing and
encouraging appropriate customer behaviour and noise levels, keeping posters

and leaflets tidy and up to date, clearing workspaces of paper waste., 11. Collect and record statistics that are needed for Key Performance Indicators and
to inform future activities for example numbers of people attending tours and times

taken to shelve items.


12. Participate in a rota to cover a variety of service points and tasks across the full

range of staffed library opening hours.


13. Work as part of a team to maintain the service opening hours as required and
without supervision.


14. Engage with training and development opportunities offered within the library,

University and externally as identified at appraisal.


15. Process any charges incurred by users and collect money for items or services

following library procedures and complying with Goldsmiths financial regulations.


16. Work with different departments across Library teams and contribute to Library

groups.


Generic duties:


17. You will be required to undertake any other duties as may reasonably be required.


18. Contribute to an enhanced student experience by supporting student engagement

across the College including attendance at events such as enrolment/Welcome

Week, Open Days and graduation ceremonies. These may include evenings
and/or weekends.


19. Contribute to team work to ensure business continuity following the failure of, or

damage to, vital services or facilities.


20. Ensure that you are aware of and aligned with Goldsmiths' Regulations, Strategy,

and Objectives to work together to proactively advance Equality and Diversity.

Strong communication and interpersonal skills including the ability to convey complex A, I, T
information clearly and concisely

Ability to be organised and comfortable working within procedures, but able to show A, I
initiative and work without supervision

Ability to work under pressure and to meet deadlines including multi-tasking and A, I, T
responding to changes in priorities in a busy environment

IT literacy, with a familiarity with windows-based applications and the ability to pick up A, I
new skills quickly

Ability to file alphabetically and numerically and work with numbers accurately with a A, I, T
high level of accuracy and attention to detail, Ability to work in a physically demanding post involving opening boxes, lifting, A, I
carrying, stretching, bending, pushing loaded trolleys, shelving books to a height of
two metres using a kick stool or stepladder and being on your feet for the majority of
your working hours.

Goldsmiths

Goldsmiths, University of London is a world-leading centre of educational excellence

where ground-breaking research meets innovative teaching and thinking. We're

looking for inspiring and talented people to help build on our global reputation while, Goldsmiths Library is housed in the Rutherford Building, which it shares with IT

services. It offers a mix of social, group and silent study spaces together with over

200 open access computers. The building is open 24/7. It is used by over 15,000

readers: students and staff of Goldsmiths, Alumni and external users. Its collections
cover the Arts, Humanities and Social Sciences and relate to the learning, teaching

and research of the College. In addition to some 300,000 books and 5,800 print and

electronic journals, it contains extensive audio-visual and school practice collections.

These are managed alongside a growing number of special collections and archives
which reflect Goldsmith's research activities; for example, the Goldsmiths Textile

Collection & Constance Howard Gallery, the Daphne Oram Collection and the

Women's Art Library. The Library has responsibility for the Goldsmiths Art Collection

and is working with stakeholders to identify and manage the artworks.


The Library works closely with the Research Office and with Goldsmiths Press,

notably in the areas of open access and alternative models of scholarly publishing.

Goldsmiths Research Online Collections (which include the institutional repository,
research data, digitised archives, and open access journal titles hosted on Open

Journal Service) are managed by the Library.

You'll also have access to frequent lunchtime and evening talks, seminars and
performances, and annual performance and development reviews.


Our other benefits include:

• Competitive salary



• Working in Zone 2, with fantastic transport links and interest free travel to work


loans


• Excellent annual leave entitlement plus additional closure days at Christmas


and Easter


• Membership of USS or LPFA pension scheme, dependent upon grade


• Maternity, paternity, shared parental leave and adoption leave and pay



• Contractual sick pay provision



• Access to an Employee Assistance Programme, offering 24/7/365 confidential

and free advice, support and information service on a range of personal, family

or work related matters.


• Free eye tests



• Cycle to work scheme



• Wellbeing initiatives including the Chaplaincy and Staff Choir


• On-site dining facilities



• Access to University of London facilities such as Senate House Library



• Membership of Staff Diversity Networks: (Dis)Ability, Goldsmiths Race


Equality Group, LGBTQ+, Menopause, Parents and Carers, Women at
Goldsmiths. (Staff are also encouraged to join networks as Allies should they

wish to do so rather than as members)