Radiology Office Manager

The post holder will line manager the Supervisors and teams in the Main Radiology Office and Radiology Call Centre. They will also support the Radiology Practice Manager in day-to-day management of the service.
The successful candidate will work with support from the Radiology Practice Manager and is expected to require the minimum of supervision co-ordinating their activities in order to ensure that an efficient service is provided to service users.
The post holder will develop an excellent understanding of the roles in their area of responsibility and be able to step in if required., + To support and deputise for the Radiology Practice Manager in delivery of the administrative and clerical aspects of the Radiology patient pathways.
+ To provide direct line management support of the Call centre, Main Office and their clerical and administration teams in those areas.
+ To monitor and ensure that the management of patients is efficient and effective, considering the individual needs of the patient and the requirements of the service.
+ To support monitoring of radiology performance metrics and understand the implication of these.
+ To support management of Radiology Network activities (Peninsula Radiology Network - PenRAD)
+ Support the Radiology Management team continually review and improve processes to deliver an efficient and effective service to patients
+ To ensure that patients and staff are treated with courtesy, dignity and respect.

Working for our organisation
The TSDFT Clerical Team manage all processes related to patient appointments and tasks related to that. The team manage in excess of 100,000 bookings and tasks associated to the patient journey.
The team is managed by the Practice Manager supported by the successful candidate for this post. They will manage the call centre and main office which includes 5 supervisors across both areas who manage the team of 15 Clerical Officers.
Why Work With Us, You will be joining the organisation at an exciting time. As the first fully integrated care organisation in England, we are working to improve the way we deliver safe, high-quality health and social care. We have a positive and vibrant working atmosphere, we are proud of our investment in our staff both in terms of developing potential career skills and valuing people.
If you provide support to a family member or friend with health or care needs, we aim to be a Carer-friendly employer. We have a 'Staff Carers' policy which includes flexible working where possible and a Carer's Passport scheme that links you into support and discounts.
IMPORTANT INFORMATION
+ We reserve the right to close vacancies early if we receive a high volume of applications. Please apply promptly
+ Please read the job description and tailor your application to reflect the role
+ Correspondence will be via Trac, text and email. Please check your email and Trac account regularly.
+ Applicants with no previous NHS experience will ordinarily be appointed to the minimum of the band
+ If you have not received an invitation to interview within 28 days of the closing date, please assume that your application has been unsuccessful on this occasion
+ It is your responsibility to assist us in the timely receipt of appropriate references
The Trust is committed to preventing discrimination, valuing diversity and achieving equality of opportunity. No person (staff, patient or public) will receive less favourable treatment on the grounds of the nine protected characteristics as governed by the Equality Act 2010. If you require support you can obtain this from our Equality Business Forum which has representatives from all protected groups.