Quality Administration Assistant - Entry Level

To provide all round administrative support to the relevant Quality Team.,

• Attend fit sessions and provide administrative support before, during and after


• Process product comments and photographs after the fit session


• Complete production sample approval


• Measure samples to the required standard/ specification


• Understanding of a specification sheet and test reports


• Provide administrative support of testing during the sealing cycle


• Action general systems housekeeping


• Issue quality/ fit/ testing enquiries both internally and externally


• Resolve basic queries/ issues that arise both internally and externally


Returns Management

• Check daily and weekly returns reports for potential quality issues and report any issues to the


• Technologist/ Buying/ Merchandising teams


• Collate weekly returns data into a yearly spreadsheet


• Basic understanding of data analysis to spot trends in returns


• Request and process samples from the distribution centre/ stores/ etc


• Compiling data analysis, issues and actions into reports and presenting to the team


Product Awareness

• Ongoing familiarity of the competition's product range in relation to quality and fit


• Understanding of "Our Girls" customer profiles


• Understanding "Monday Returns Figures Pack" and all returns reporting functions.


• Completing and reporting back on New Look store visits and competitor shops


• Identifying basic problems and solutions


Department Support

• Receiving and sending post


• Dealing with telephone / email queries


• Proactively dealing with department queries both internally and externally


• Supports with the development of fellow colleagues, delivering relevant training and support when required · Issue wearer trials and collate data
  
  PC literate - Excel, Word, PowerPoint, Outlook


• Product measuring


• Read specification sheets and test report


• Basic garment construction knowledge


• Basic analysis and problem solving skills


• Other Essential Skills


• Accuracy and attention to detail


• Good time management


• Self-motivated


• Confident communicator


• Team player


• Fashion aware


• Resilient


Knowledge & Experience

• Basic understanding of garment construction, quality and fit


• Minimum level of education or qualifications


• Apprenticeship level 3/ Fashion Qualification / Other degree or 1 years' experience in a similar role


Measures / Key Performance Indicators

• Accuracy of fit comments and communication


• Accurate sample measuring


• Accurate analysis of a specification sheet and test report


• Accurate returns analysis


• Relevant benchmarking and recommendations


• Basic problem solving skills


• Up to date housekeeping / sample management
  
  The amazing people, the fashion - there are so many reasons to love working at New Look. We prioritise development, offering training to support your progression, so you can be your absolute best and achieve your goals. You'll also receive these amazing benefits, to name only a few:


• 40% staff discount


• Monthly 25% off privilege vouchers for family and friends to enjoy


• Season ticket loans


• Pension - A contributory private pension scheme


• Virtual GP access