QA / Content Manager (FTC - 12 months)

Working in partnership with our client, the QA/Content Manager will work closely with divisional teams to review and approve web content, ensuring accuracy and adherence to brand standards. Additionally, the role involves managing marketing helpdesk tickets, business listings updates, and telephony BAU changes. While previous experience in QA or digital content is essential, training will be provided for specific tasks.

Please note this role is a secondment - you'll be employed by OLIVER but working directly with client within the client team.

WHAT YOU WILL BE DOING IN YOUR ROLE

• Review and approve/decline web content, including images and copy checks, within workbox/Sitecore.


• Manage marketing helpdesk tickets efficiently using Freshdesk, ensuring timely resolution of issues and queries.


• Update and maintain business listings using Yext to ensure accurate and consistent information across platforms.


• Coordinate telephony BAU changes on Infinity, the telephone tracking system, to support marketing campaigns and initiatives.


• Collaborate with divisional teams to provide guidance on content creation and optimization for web platforms.


• Assist in the development and implementation of quality assurance processes to improve content accuracy and user experience.


• Stay updated on industry best practices and emerging trends in digital content management and quality assurance.
  
  Previous experience in QA or digital content management is essential.


• Familiarity with web content management systems, such as Sitecore, is preferred.


• Excellent attention to detail and the ability to maintain high standards of quality and accuracy.


• Strong communication skills, both written and verbal, to effectively collaborate with cross-functional teams.


• Proficiency in using helpdesk software, such as Freshdesk, for ticket management and resolution.


• Ability to prioritize and manage multiple tasks in a fast-paced environment.


• A proactive and can-do attitude, with a willingness to learn and adapt to new technologies and processes.


• Bachelor's degree in Marketing, Communications, or a related field is desirable., Be Ambitious to succeed


Be Imaginative to push the boundaries of what's possible

Be Inspirational to do groundbreaking work

Be always learning and listening to understand

Be Results-focused to exceed expectations

Be actively pro-inclusive and anti-racist across our community, clients and creations

Aylesworth Fleming is a part of the OLIVER agency that specialises in property marketing. Lots of agencies say they're different. OLIVER is.

OLIVER believes that agencies work better inside a brand's organization; delivering more effective work at the speed required to drive modern businesses forward. Using our unique Inside Intelligence methodology, we build specialist, dedicated in-house agencies that collaborate with clients to form better marketing solutions.

Established in 2004, our model is now driven by over 2000 people, working across more than 200 in-house agencies globally. OLIVER is part of the Inside Ideas Group (IIG), which also includes a global content agency to Adjust your Set, design, experience, and engineering company DARE., We've set ambitious, market-leading environmental and social goals around sustainability at OLIVER. We have committed to be net zero by 2030 and take far reaching action on DE&I in the sector. We expect everyone to contribute to our mission, embedding sustainability into every department and through every stage of the project lifecycle.

Inside Ideas Group and its' affiliates are equal opportunity employers committed to creating an inclusive working environment where all our employees are encouraged to reach their full potential, and individual differences are valued and respected. All suitable applicants shall be considered for employment without regard to race, ethnicity, religion, gender identity, sexual orientation, age, neurodiversity, disability status, or any other characteristic protected by local laws.