PSD Caseworker

Are you experienced in investigation work and looking for a new and interesting challenge?, We are looking for someone to join the Complaint Resolution Unit in PSD in the timely and effective management of complaints and alleged minor misconduct against police officers, police staff and volunteers. The location of the post will be initially at Waterlooville for one to one training for 4 to 6 weeks and after that, location is very flexible with the opportunity for home working. A good level of written English is required as the role includes writing and quality assuring detailed emails and outcome letters to complainants., 1. To explain to members of the public who may wish to make a complaint, the different ways in which complaints can be addressed and investigated so that their wishes can be established and the matters raised progressed appropriately.

2. Where appropriate manage dissatisfaction and resolve complaints in accordance with local complaint handling procedures (2021 and 2020 Regulations). Additionally to make judgements and decisions on how a complaint should be handled and/or finalised e.g. whether a case should be referred back to the Appropriate Authority for Reflective Practice Review at the conclusion of the investigative and fact-finding work undertaken.

3. To liaise with the Appropriate Authority in relation to scoping and fact-finding investigative steps completed during local complaint handling and to prepare written reports setting out the findings.

4. To prepare reports, letters and memoranda for consideration by key personnel or external agencies. This may include the Deputy Chief Constable, CID Superintendents, the Crown Prosecution Service and the Independent Police Complaints Commission.

5. To prepare notices and forms for complaints and misconduct allegations for service on staff when required., Hampshire and Isle of Wight Constabulary is an inclusive employer and strives to have a workforce representative of the communities we police and serve. We recognise that we are not fully representative and are working to address this imbalance through a variety of initiatives.

Hampshire & Isle of Wight Constabulary is an equal opportunities employer that positively promotes flexible working, enabling officers and staff to achieve a healthy work-life balance whilst meeting operational requirements of the constabulary. We actively encourage applications to be made on a full time, part time or flexible working basis.

The Equality Act 2010 allows us to promote equality within Hampshire and Isle of Wight Constabulary by adopting Positive Action to support people from under-represented groups. Our aim is to recruit talented people with a diverse range of skills and experience and welcome applications from all sections of the community. Our Positive Action team are available to provide support through the application and assessment process by contacting: positive.action@hampshire.pnn.police.uk

The Disability Confident campaign aims to remove barriers, increase understanding and ensure that people have opportunities to fulfil their potential and realise their aspirations. We will accommodate requests for reasonable adjustments where possible throughout our recruitment and promotions processes and encourage anyone requiring reasonable adjustments to disclose this at the earliest opportunity.

Educated to QCF Level 3 OR work experience deemed to have brought the post holder to a comparable level., Evidence of significant work experience in conducting investigations and presenting the findings of those investigations.
Evidence of handling investigations or complaint matters.
Knowledge and understanding of criminal law and the Criminal Justice System.

As members of Hampshire and Isle of Wight Constabulary police staff you will have access to a wide benefits package, including but not limited to:

• Competitive pay with the ability to progress through the salary range


• Local Government Pension Scheme


• Cycle to work scheme


• Access to a wide range of learning and development opportunities


• Opportunity to join the Hampshire Police Leisure and Sports Club and obtain a Blue Light Card, which both offer a range of shopping, holiday and leisure discounts and other benefits


• Employee wellbeing support, including onsite wellbeing rooms


• Access to 24/7 Employee Assistance Programme


• Eye test vouchers


• Staff representation groups and networks