Product Operations Executive

In this role, you'll be responsible for accurately configuring, loading, quality checking, and maintaining all aspects of the ground contracts modules within the Travelbox (TBox) and MDMS databases. Maximising Virgin Atlantic Holidays' sales in line with agreed business requirements and
priorities through all channels whilst actively looking to eliminate any and all financial leakage.
Within this role you'll also support the wider business through multiple channels with a view to optimising product availability, reporting and booking
queries

Day to day

• Load, create, manage and maintain all elements of ground contracts and XML connections across 7 modules on the TBox database


• accurately to agreed business requirements, priorities and timelines.


• Utilise Microsoft Excel and additional programs to facilitate complex calculations necessary to input often incompatible data with the TBox


• database system.


• Log and report all product loaded in line with agreed business criteria.


• Timely and accurate setup of all ground product in the MDMS database to facilitate business wide reporting from the BOXI application and


• the use of MDMS data in the Vine system and Revenue management applications.


• Recapping on stop sales, bed bank reports, updating confirmation numbers.


• Produce accurate reporting for external suppliers of excursions and ancillary product.


• Investigate queries raised by the QA team and refusals, amend and advise as appropriate.


• Proactively challenge and/or provide feedback and recommendations on process and system improvements to individuals and departments.


• Including the discovery of any system bugs.


• Provide helpdesk support to the wider business with all loading and setup queries through phone lines, SharePoint, Workplace, Teams,


• Buddy, E-Mail and face to face.


• Liaising with external suppliers both direct and through third party XML suppliers to resolve booking and manifest queries.


• Always ensure decisions are made to maximise profit and reduce financial loss.
  
  Do you possess extensive knowledge and experience with holiday reservation systems? Are you skilled in working with and comprehending Tour Operator contracts and offers in all formats? If yes, then this role may be ideal for you!

Alongside the above, we're looking for the following to be successful in your application:

• Excellent analytical/mathematical skills with the ability to solve complex calculations.


• Great attention to detail and problem-solving skills - with the ability to think creatively to solve a complex problem.


• Experience of working to strict deadlines and under pressure with the highest standards of accuracy.


• Knowledge/experience of Microsoft Office applications - SharePoint, Excel, Outlook, Word.


• Commercial awareness when configuring new products to enable the best possible on-sale product for the sales channels.


• The attitude to drive down financial leakage with correct and accurate first time configuring and loading of the TBox database.


• Ability to communicate optimally with direct suppliers and all levels of staff across various departments within the business.


Does the above sound like you? Are you an adaptable teammate with the ability to work alone and on your own initiative? Then we'd love to hear from you!