Product Consultant

We are looking for a technically proficient and customer-focused Product Consultant
to join the Know Your Customer (KYC) Solutions Delivery Team. The Product
Consultant will be responsible for gaining an understanding of the system
specifications and capabilities of MA's KYC products, so that customers experience a
top-notch implementation and access to world class ongoing technical assistance.
They will work closely with Implementation Specialists and Project Managers on the
KYC Solutions Delivery team to ensure clients are integrated and implemented as
seamlessly as possible with their purchased solution(s).

Areas of responsibility will include:
- Work with Implementation Specialists and Project Managers for new
implementations/existing client change requests
- Point of escalation for support tickets via a dedicated queue for customer
queries relating to API integrations and data feeds, and triaging when
necessary to other relevant teams within the KYC OU
- Collaborate with Product teams to ensure the Solutions Delivery team has
documented processes for any new products, releases and upgrades
- Maintenance and improvement of Solutions Delivery technical
documentation, including updating existing manuals and guides, as well as
creating new documentation to reflect changes or additions to our systems
and processes.
- Improving system efficiency by consulting with end-users and providing
innovative solutions
- Work closely with other internal stakeholders on the fulfilment, support,
engineering and operations teams
- Assist with AI Review model training during implementations
- Joining implementation/project calls to provide product expertise, as required

• A bachelor's degree in computer science, information technology, information


• systems, computer engineering, or similar


• Strong scripting skills


• Strong knowledge of API integrations and data feeds


• Proficiency in providing efficient web-portal support.


• Exceptional interpersonal and communication skills, both internally and externally.


• Excellent problem-solving skills and attention to detail


• Agile and ability to learn new products & processes closely


• Experience with CRM systems preferred.


• Project management experience a plus
  
  Moody's is a global integrated risk assessment firm that empowers organizations to make better decisions.


At Moody's, we're taking action. We're hiring diverse talent and providing underrepresented groups with equitable opportunities in their careers. We're educating, empowering and elevating our people, and creating a workplace where each person can be their true selves, reach their full potential and thrive on every level. Learn more about our DE&I initiatives, employee development programs and view our annual DE&I Report at moodys.com/diversity

Moody's Analytics - Know Your Customer OU (KYC OU)

https://kyc.moodys.io/

At Moody's Analytics Know Your Customer (KYC) / Know Your Supplier (KYS), we solve problems that matter. We are a cross-functional team of sales and marketing, technology and product professionals who are all passionate about preventing criminal infiltration of the world's financial system and bringing transparency to global supply chains by detecting fraud, terrorism, human trafficking, and other criminal threats.

We combine the agility, passion, and dynamism of a startup with the strong positioning and stability of an established institution, providing our people with dynamic career paths and mobility options across the globe, all while having access to the entire Moody's network. We empower our people and are committed to helping them reach their goals., Candidates for Moody's Corporation may be asked to disclose securities holdings pursuant to Moody's Policy for Securities Trading and the requirements of the position. Employment is contingent upon compliance with the Policy, including remediation of positions in those holdings as necessary.