Premier Accounts Coordinator

The Premier Accounts Department plays a key part in Crossflight as they manage all of our key accounts' requirements on a daily basis. The areas dealt with by the Department:

• Reviewing PODs (proof of deliveries) / proactive tracking


• Resolving any misrouted or lost shipments


• Completing daily/monthly reports


• Dealing confidently with all incoming customer calls


• Dealing with calls and enquiries quickly, courteously and efficiently at all times


• Completing customer bookings on our in-house systems


• Resolving customer queries or directing them to the relevant department effectively


• Liaising with agents and managers nationally and internationally, ensuring clients are advised and updated on the status of all consignments


• Building client relationships with key accounts


• Helping with distribution projects, where necessary


• Confidently quoting clients and obtaining special options/costs where necessary


• Providing key customs information and understanding of export requirements and how to obtain these
  
  customer service: 1 year (preferred)
  
  Crossflight Ltd is the UK's leading independent International and UK express courier. We offer worldwide solutions in courier, freight, mail and logistics.