Practice Manager

Manage and improve Patient Services within the practice. Enhance the provision of patient services Analyse and review service level targets and achievements Monitor patient satisfaction Support clinical governance through maintaining and reviewing the policies and protocols Represent the team at external meetings. Manage Practice Staff Encourage and support staff to meet their personal training plans Manage staff performance through staff appraisals Develop staff to their maximum potential through support and training Select and recruit staff to meet the practice resourcing requirements. Ensure new staff are compliant with the required skills, qualifications, training and health requirements.

Supervise training, welfare, discipline and grievance procedures where necessary Compliance Review and update compliance with CQC requirements Manage the practice complaints with the support of the patient liaison lead and GP Partner Ensure policies and procedures are in place and are regularly reviewed and updated Ensure systems are in place to meet legal obligations, including but not limited to health & safety, GDPR Keep premises maintained and fully insured. Ensure all equipment is maintained and in working order. Ensure a robust Business Continuity plan is in place and reviewed and updated. IT and Communications Ensure data security is maintained and adequate staff training is in place Maintain asset register for all IT equipmement Develop effective internal communication and reporting systems Participate in and chair practice meetings Ensure effective policies are in place and staff are aware of these.

Confidentiality The Practice Manager will have access to confidential information relating to patients, their carers and relatives. They may also have access to information to the practice as a business. All such information from any source must be treated as strictly confidential. Information relating to patients, their carers and relatives will only be shared in accordance with the practices Confidentiality Policy, the Data Protection Act and the Freedom of Information Act, ensuring that personal and sensitive patient identifiable information data is protected.