Practice Administrator

Assisting the practice manager and Operations managers to ensure the practice maximises its income from the Quality and Outcomes Framework (QOF) and Enhanced Services (ES) Contracts including sending communications to patients to invite then for annual review, calling patients for annual review, taking calls from patients booking annual review appointments.

Review recall lists to support the other contractual obligations of the Practice, this will involve contacting patients to invite them in for chronic illness disease clinics, vaccinations, tests, and reviews as delegated by the operations managers.

Support both the Practice Manager and Operations Managers with seasonal and various health campaigns to increase patient uptake.

Assist both the Practice and Operations Managers in producing information for clinical audit, screening, and chronic disease management to optimise recall and review process. Experience working with Excel, EMIS web and searches is therefore desirable for this role.

Processing claims for the practice as instructed by the Operations Manager and Practice Manager

Assist in dealing with complaints as delegated by the complaints lead at the practice.

Provide support to the Practice Manager and Operations managers when needed.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Confidentiality:

• In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately


• In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential


• Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data


Personal/Professional Development:

The post-holder will participate in any training programme implemented by the practice as part of this employment, such training to include:

• Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development


• Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work


Communication:

The post-holder should recognize the importance of effective communication within the team and will strive to:

• Communicate effectively with other team members


• Communicate effectively with patients and carers


• Recognize peoples needs for alternative methods of communication and respond accordingly