Pool Lifeguard

· Monitor pool-related activities closely throughout shift and identify any safety issues

· Direct swimmers out of the pool in hazardous conditions

· Monitor weather reports closely to ensure safety of guests

· Maintain a clean environment in and around the pool

· Provide assistance to patrons when appropriate or necessary

A Lifeguard

Lifeguards report to and work under the Pool Manager

The responsibilities include supervising the pool during swimming lessons and other pool activities ensuring the safety of pool users.

Duties and Responsibilities Pool

Supervise the pool during swimming lessons and other pool activities ensuring the safety of all users.

Manage any behaviour which could be dangerous to individuals or the safety of others ·

Enforce pool rules consistently ·

Handle any breach of rules with courtesy and fairness ·

Respond quickly, efficiently and calmly to any emergency situation in accordance with
established accident management procedures. ·

Ensure effective communication with other Lifeguards, Swimming Teachers or other staff on duty.

Maintain a vigilant watch of the swimming pool areas and take the necessary action to ensure the safe use of the pool users and staff. ·

Promote a positive image of the pool and deliver excellent customer service ·

Ensure a consistent high level of cleanliness and hygiene throughout the facilities ·

Ensure pool equipment is stored safely and securely when not in use ·

Lifeguards should ensure that they are fit enough to undertake training including Fitness Timed Swims. ·

Monitor cleaning materials and First Aid stock levels reporting any renewal/replacement needs to line manager

Cleaning of changing, shower and toilet areas.

Swishing down and cleaning poolside area after every session ·

Assist your line managers as required with routine maintenance and the general running of the Swim Centre ·

Regularly patrol the pool hall and changing rooms taking immediate action where required and reporting concerns to line manager ·

Report any faults or defects promptly to the your line manager either through use of the message book or immediately, using the phone or alternative method, depending on the seriousness of the situation

Health and Safety/Child Protection

Knowledge of the building, layout and basic equipment, in order to answer basic questions from customers. ·

Filling in the Accident book/Incident report if necessary ·

Ensure all areas are clean and tidy at all times and safe from trip hazards at all times.

Identify any potential hazards in or around the pool and bring to the attention of the
Commercial Pool Manager/ Community Swimming and Infrastructure Manager. ·

Ensure compliance with the Client's Health and Safety and Safeguarding Procedures within the workplace ·

To carry out all procedures and deal with all situations as indicated in the Normal Operating Procedures and Emergency Action Plan. ·

To comply with all the Client's policies and protocols ·

Customer Care ·

Demonstrate good Customer Care/Public Relations skills and have an awareness of customer requirements and behaviour. ·

To provide advice to customers on a first point of call basis, referring where necessary.

Skills and · Good interpersonal skills and an ability to build relationships.
Knowledge · Reliable with good time management skills
· The ability to work independently and sometimes under pressure ·

Good communication skills ·

An ability to prioritise ·

A commitment to high quality customer service

Qualifications/ · Relevant and current Lifesaving qualification such as National Pool
Experience Lifeguard Qualification (NPLQ) or STA Lifeguarding ·

A good understanding of and commitment to customer care ·