Pharmacy Patient Services Manager - Band 7

Alongside and in collaboration with the existing Pharmacy Patient Services Manager, you would be primarily responsible for the day-to-day management of both the dispensary and medicines management services, supporting the Principal Pharmacy Technician to lead on the innovative development of these areas., Working as a Pharmacy Patient Services Manager at NBT NHS Trust you will lead and support the development of all aspects of our patient focused services within the Dispensary and Medicines Management arena. Ensuring we provide exceptional patient centred care that is safe innovative and efficient., As a Pharmacy Patient Services Manager, you will be expected to support and deliver the following key aspects:
To manage all staff working within the Dispensary and Medicines Management areas including pharmacists, trainee pharmacists, pharmacy technicians, ATOs, pre-registration trainee pharmacy technicians and porters.
To manage staff levels across Dispensary and Medicines Management at weekends, bank holiday and outside of normal working hours to ensure that sufficient staffing levels are maintained to provide an emergency service in the event of a major incident. Including the rotating of staff to work outside weekend, bank holidays and late nights.
To develop and implement new systems of work in response to developments in service provision and liaise with other departments, directorates, and trusts to develop the role of pharmacy technical and support staff.
Provide effective leadership in ensuring that the supply of medicines is clearly part of service development and contributes to Departmental, Divisional and Trust strategic objectives including value for money and quality initiatives.
Actively participate in the development and implementation of performance/quality improvement and patient safety activities for service area
The post holder will be responsible for the delivery of the major incident and business continuity plans for Pharmacy Dispensary and Medicines Management services.

You need to be able to demonstrate considerable experience in managing and developing staff, alongside strong leadership, excellent communication, and outstanding interpersonal skills. You will need to have experience of working at a managerial level within a Hospital Pharmacy. We're looking for people who will instill a culture of continuous improvement and inspire those they lead to align with the Trust's Patient First Initiative.
If you are focused and driven to see the possibilities that will make that positive difference, you can value and celebrate individuality and diversity, promote and create a just culture working environment then North Bristol is for you., + City & Guilds, BTEC or NVQ level 3 in pharmacy services.
+ Registered with the General Pharmaceutical Council
+ Leadership and or Management qualification such as the Level 3 LM (Institute of Leadership and Management) (Institute of leadership and management) or equivalent qualification that is relevant to the NHS and to degree level
+ Minimum of 5 years practical experience of handling, storage, and distribution of medicinal products
+ Extensive understanding of NHS strategy, policy, and priorities.
+ Accredited final accuracy checking qualification.
+ Accredited Medicines Management qualification
+ Extensive experience of working within Quality Management Systems and Governance frameworks
+ Extensive experience of working with, leading, and implementing IT systems
+ Specialist working knowledge of current legislation, department of health guidelines and MHRA and GPC regulations
+ Good understanding of root cause analysis and other quality initiatives
+ An extensive and specialist knowledge and understanding of hospital pharmacy services
To understand more about working in Pharmacy at NBT, click here to watch our video.

Working for our organisation
North Bristol NHS Trust employs over 12,000 staff providing healthcare to the residents of Bristol, South Gloucestershire and North Somerset from our award-winning hospital building at Southmead. We are the regional Major Trauma Centre, and an internationally recognised centre of excellence in a range of services and major specialties. Our vision is that by enabling our teams to be the best that they can be, we will provide exceptional healthcare, personally delivered.
We commit to treating each patient as an individual with respect and dignity, aiming to deliver excellent clinical outcomes and a first-class experience for everyone who uses our services.
North Bristol NHS Trust values all people as individuals. We aim to be an anti-discriminatory organisation and are committed to building a team that represents a variety of backgrounds, perspectives, and skills. We welcome applicants from all underrepresented groups.
Bristol is consistently voted the best place to live in the UK, with vibrant local music, arts and gastronomic scenes, a wide range of modern and state of the art shopping, recreation and leisure facilities, a wealth of great local family days out, fantastic transport links for local, national and internal holidays, and it has a rich history. If you prefer country, village or smaller town living, NBT is also easily commutable from a range of attractive locations in North Somerset, South Gloucestershire and South Wales (e.g. Portishead, Chepstow), If you apply for this vacancy and have not received a communication from North Bristol NHS Trust within three weeks of the closing date, please assume that on this occasion your application has been unsuccessful.
Please note that North Bristol NHS Trust does not reimburse travel expenses relating to interview attendance.
If you feel you meet the requirements of the Disability Act / Two Ticks scheme and require further support/advice, please contact us on tel .
North Bristol NHS Trust are committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment.
The successful applicant(s) will normally commence at the minimum of the scale unless they have previous NHS service at the same band. Progression through the scale is by annual increments.
At North Bristol Trust (NBT), we know diverse and inclusive environments lead to happier and healthier teams and improved patient care and outcomes. We are committed to equality of opportunity, to being fair and inclusive, and to being a place where we all belong. We therefore particularly encourage applications from candidates who are currently underrepresented in NBT's workforce at Band 8a and above. These include people from Black, Asian and minority ethnic backgrounds, disabled people and LGBTQIA+ people.
Please note that stringent pre-employment checks are undertaken on all successful applicants prior to commencement in post.