People Services Administrator

Primarily responsible for providing People and benefits administrative support to People colleagues, managers and employees across EMEA., Provide first line support for all routine employee enquiries via knowledge management system
Triage of inquiries and requests to experienced & advanced level representatives, People Advisors, and/or People CoE's
Production and despatch in a timely manner of all employee correspondence
Provide general administrative assistance as required
Preparation & submission of all Payroll, Oracle & Employee Self Service system changes to the Workforce Administration team in a timely manner, ensuring accuracy and appropriate approval of all documentation
Assist with sickness and long term disability cases as required
Production of supporting documentation to support employee lifecycle
Provide support on project related corporate initiatives and HR project initiatives as required
Assist with all internal and external audits as required
Ensuring accurate entry of benefit related information for salary changes, status changes, working hours changes, and terminations in relevant database(s), such as pension providers
Onboarding and offboarding of employees, including benefits
Liaise with benefit providers to solve challenging queries when needed
Track employees' benefit eligibility and inform Payroll and Finance accordingly
Responsible for invoice checking and reporting to Finance
Generate reports for People departments and government as needed, such as sickness and overtime reporting

Excellent organisational skills with the ability to work simultaneously on multiple tasks in a pressurised environment
Experience of working to tight deadlines with a strong results focus
Strong attention to detail coupled with a high level of accuracy
An enthusiastic team player who actively contributes in a flexible and adaptable manner
The ability to communicate professionally at all levels both verbally and in writing
Experience of working in a customer service environment with strong client orientation skills
Works collaboratively with colleagues to provide support and build best practice processes to deliver service excellence
Considers how processes can be improved to enhance service provision and makes recommendations

BNY Mellon offers an exciting array of future-forward careers at the intersection of business, finance, and technology. We are one of the world's top asset management and banking firms that manages trillions of dollars in assets, custody and/or administration. Known as the "bank of banks" - 97% of the world's top banks work with us as we lead and serve our customers into the new era of digital.
With over 238 years of rich history and industry firsts, BNY Mellon has been built upon our proven ability to evolve, lead, and drive new ideas at every turn. Today, we're approximately 50,000 employees across 35 countries with a culture that empowers you to grow, take risks, experiment and be yourself. This is what #LifeAtBNYMellon is all about.
We're seeking a future team member for the role of People Services Administrator to join our People team. This role is located in Manchester and is hybrid., For over 230 years, the people of BNY Mellon have been at the forefront of finance, expanding the financial markets while supporting investors throughout the investment lifecycle. BNY Mellon can act as a single point of contact for clients looking to create, trade, hold, manage, service, distribute or restructure investments and safeguards nearly one-fifth of the world's financial assets. BNY Mellon remains one of the safest, most trusted and admired companies. Every day our employees make their mark by helping clients better manage and service their financial assets around the world. Whether providing financial services for institutions, corporations or individual investors, clients count on the people of BNY Mellon across time zones and in 35 countries and more than 100 markets. It's the collective ambition, innovative thinking and exceptionally focused client service paired with a commitment to doing what is right that continues to set us apart. Make your mark:
bnymellon.com/careers.

At BNY Mellon, our inclusive culture speaks for itself. Here's a few of our awards:
Fortune World's Most Admired Companies & Top 20 for Diversity and Inclusion
Bloomberg's Gender Equality Index (GEI)
Human Rights Campaign Foundation, 100% score Corporate Equality Index
Best Places to Work for Disability Inclusion , Disability: IN - 100% score
100 Best Workplaces for Innovators, Fast Company
CDP's Climate Change 'A List'

Our Benefits:
BNY Mellon offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life's journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves that can support you and your family through moments that matter. BNY Mellon is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.