Payroll Support Officer

Ensure all paperwork is appropriately filed. Assist the office with the input of data as instructed. Be the first contact for payroll queries from employees and managers, ensuring accurate and timely response to routine and more complex queries relating pay using tact and sensitivity when staff/managers may become distressed and are unfamiliar with pay processes or national terms and conditions of pay. Ensure a strong focus on excellent customer service when answering incoming telephone calls dealing with the enquiry or forwarding to relevant section. To provide general reception service for the Payroll department Understand and decipher all alterations to E-Roster payments that need to be amended, input and check the claims in an accurate and timely manner. Adhering to Policies and propose changes to working practices and procedures within the Payroll Support department with the ability to deal with non-routine queries and a range of procedures and practices across Payroll as a whole.
Assist and Check elements on all New Starters entered onto ESR by Payroll Officers for accuracy. Responsible for voluntary deductions, like Healthcare plans, Union Subs, ensuring appropriate authority is present. Corresponding with the external agencies accordingly. Create and input assignment sets within ESR for production of payslips for absentees and terminated employees. For further details of the role please see the attached job description