Patient Experience Lead

Are you passionate about ensuring the highest quality of care and experience for patients and their families? St Luke's Hospice is seeking a dedicated Patient Experience Lead to champion excellence in patient care and drive continuous improvement in our services. If you thrive in a role where you can make a tangible difference and collaborate with diverse stakeholders to enhance patient experiences, then we want to hear from you., Patient Experience Strategy: Develop and maintain a comprehensive strategy for patient care, aligning with the needs of our community.
Communication Channels: Establish effective communication channels with staff, patients, and community groups to gather feedback and drive strategy delivery.
Quality Monitoring: Implement quality measures to monitor user experience and drive improvements.
Feedback Mechanisms: Ensure robust feedback mechanisms are in place to promote equity in patient outcomes and experiences.
Reporting & Analysis: Compile and analyse patient experience data to inform decision-making and develop action plans for improvement.
Stakeholder Collaboration: Proactively engage with internal and external stakeholders to identify collaboration opportunities and strengthen patient experience initiatives.
Equality, Diversity & Inclusion: Support initiatives to improve equality, diversity, and inclusion in patient care, ensuring underrepresented groups' needs are addressed.
Leadership & Support: Provide leadership and support to volunteers involved in patient experience initiatives, facilitating patient feedback groups and patient stories development.
Learning & Development: Pursue ongoing learning and development opportunities to maintain specialist knowledge and stay abreast of industry developments.
Values Alignment: Embrace and promote St Luke's organizational values of Compassion, Dignity, Inspiration, and Pioneering, ensuring they underpin all aspects of patient care and service delivery.
Why Join Us?
At St Luke's, we are committed to delivering compassionate, dignified, and inspired care to our community. As a Patient Experience Lead, you will play a crucial role in shaping our patient care strategies and driving positive change to enhance the experiences of those we serve. Join us in our mission to provide outstanding care and support to patients and families in need.

Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.

St Luke's is an organisation that is dedicated to enhancing the wellbeing and quality of life of all those affected by a terminal illness in Sheffield. No patient or family is ever the same, and our journey with each individual is unique. Through the provision of high-quality care, support, compassion and respect, we aim to improve the lives of these people at some of the most challenging times of their lives.

At St. Luke's, we're dedicated to providing exceptional care and support to our patients and their families. We believe in compassion, dignity, inspiration, and innovation, and we're committed to making a positive impact in our community.