Part-time Receptionist - Heston

As a Receptionist at Lampton Leisure, you will be the first point of contact for all visitors to the leisure centre. You will play a key part in delivering exceptional customer service to our customers by helping with bookings, taking payments and dealing with new and existing membership enquiries whilst delivering a welcoming, authentic, and personalised service to our customers., Deliver exceptional service to all customers and potential customers of the Centre

• Achieve KPIs and sales targets set by CRM and central support


• Ensure the efficient and effective operation of the reception area, ensuring the area is secure and clean


• Monitor and control entry to the Centre


• Ensure all customer sales and bookings are managed correctly, assisting customers in their choices


• Positively and proactively drive customer retention


• Manage Prospects database and contribute towards lead generation in accordance with marketing planning, including outreach


• Accurately undertake cash handling and reconciliation procedures and administrative duties, as required


• Assist in the communication and promotion of the centre's services, ensuring all information given is correct and up to date.


• Deal with complaints in a sensitive manner, promptly and politely in accordance with Company guidelines
  
  To be successful in this role, you will have previous experience of delivering first class customer service in a busy environment with the ability to build strong relationships and influence and motivate other team members. You will have good computer skills with experience of using a CRM / Booking software would be ideal. Employment will be subject to an enhanced DBS check & reference checks, The role requires you to have strong customer service, creative, organizational skills and a passion for deriving insight from data. The successful candidate will have a track record of improving customer feedback, member retentions and motivating a team to achieve the business KPI's every month.
  
  The Lampton Group of companies (the "Group") was established by the London Borough of Hounslow (the "Council") in 2012 in order to fulfil two main objectives: to deliver social value services on a local level; and to be commercial; fostering an entrepreneurial spirit and promoting growth. The Group has a social heart with a commercial head and delivers outstanding services across the Borough of Hounslow.


We are made up of five distinct business areas:


• 
  Services - delivering first class repairs, maintenance, and facilities management to Council and Lampton Group owned residential housing.
  
• Recycle - delivering domestic refuse and commercial waste collection as well as recycling services.


• Greenspace - delivering horticulture and conservation services, and parks maintenance.


• Leisure - delivering six leisure and sports centres, with facilities offering everything from state-of-the-art gyms, multiple swimming pools, tennis courts, soft play, a running track and more.


• Homes - delivering up to 1500 new build homes over the next 5 years by re-developing local authority land into residential and mixed-use projects.


Our companies represent a bold, new and ambitious approach by a London Borough. Underpinning everything we do are our CORE values: Customer First. One Team. Respectful. Energised.

Diversity, equity and inclusion are at the heart of what we value as an organisation. Lampton Group is an equal opportunities employer and all qualified applicants will receive consideration for employment without regard to race, religion, sex, sexual orientation, age, disability or any other status protected by law. Our recruitment team are happy to support with any reasonable adjustments that are needed within the recruitment process.