Part Time Receptionist / Administrator

We are looking to hire a receptionist / administrator at the Haslingden clinic working 2 days per week, Monday's and Tuesday's. Hours of work 8:45am-5pm.

This role will be based mainly at the Haslingden clinic, but we request the applicant be able to travel to the Bolton clinic to cover annual leave as required.

We also request the candidate to be flexible to cover extra days if required.

This person will be in charge of making sure the clinic runs smoothly every day and making sure the needs of the clinical staff as well as the customers are met with proficiency.

Principal Duties and Responsibilities

This job description is not intended to be exhaustive and from time to time you may be required to take on other tasks in addition to those detailed below.

· To answer the telephone promptly and deal with enquiries in a helpful and courteous manner, for all 2 clinic locations, being aware of the need to maintain confidentiality at all times regarding patients and staff.

· Booking, cancelling, amending patients' appointments using the clinical software

· To maintain a good rapport/relationship between internal and external customers of the Practice at all times.

· Ensure the waiting area/reception front desk is kept tidy and keep forms and patient information stocked up where possible.

· Ad hoc duties as required from clinical and management team

· Check and monitor the practice incoming emails that are received, responding to patient queries in a timely and professional manner

· Ensure a good flow of communication within the reception team, particularly in response to problems.

· Minor repairs to hearing aids if instructed by the audiologist - training will be provided for this

· Registering new hearing aids on the system

· Billing and invoicing via xero

· Insurance claim paperwork

· Stock checks

· Maintaining patient records

· Follow up calls to customers

· Communicating with manufacturers regarding repairs and new orders

· Office cleaning and sterilising of equipment

· To ensure a handover is given to colleagues when shift ends.

· Ad hoc duties from clinical and management team.

Good phone manner

- Computer literate. Previous experience with a booking system preferred

- Able to project voice for those hard of hearing

- Excellent organisational skills

- Diary management experience / receptionist experience desired

- Customer care experience - essential, as this is mainly a front of house position

- Ability to promptly deal with queries and problem solve

- Ability to send professional emails, to patients and suppliers

- Able to adapt to a fast paced work flow

- Ability to work both independently and as part of a team

- Full training and support provided,

• A-Level or equivalent (preferred)


Experience:

• Customer service: 5 years (required)


• Administrative experience: 2 years (preferred)


Language:

• English (required)