Part-Time GP Receptionist

Key Responsibilities: Patient & External Communication: Greet patients and external visitors at the point of contact with warmth and professionalism. Confirm patient identities accurately. Access and navigate patient records efficiently. Gather and record patient information accurately. Manage queries effectively, offering assistance as needed. Demonstrate punctuality in scheduling appointments and timekeeping. Take appropriate actions to assist visitors. Utilize various communication channels, including email, text messages, and letters. Understand and use the Communication Annexe. Assist patients with questionnaires and AMGP (Additional Medical Services). Utilize Care Navigation to assist and direct patients. Resolve outstanding QOF (Quality and Outcomes Framework) opportunistically. Provide patients with useful information and resources, catering to their special requirements. Liaise with external colleagues to gather or provide information. Appointment Management: Efficiently book both
one-off and scheduled appointments. Understand the use of appointment flags and links. Manage appointment changes, including moving, canceling, and rebooking. Book appointments into appropriate slot types. Ensure relevant information is added to appointment details. Manage AMGP Admin Group effectively. Book home visits appropriately. Arrange patient transport or provide relevant information to patients. Handle appointment cancellations received via patient voicemails.