Part Time - Customer Support Assistant

Actively supporting our residents

• You will be the first point of contact.



• Going above and beyond to deliver excellent resident service.



• Providing a practical and timely solution to their problem, which may include communicating maintenance issues with your colleagues.



• Issuing parcels and helping out with post queries.



• Loaning out items - e.g. hoovers, fans, ironing boards etc.


Around & about our property

• Assisting contractors, visitors and our university partners with their requirements.



• You'll be carrying out checks and building walks - logging all your observations on an iPad.



• Inspecting our communal areas; our power house - the plant room, the lifts and the corridors, residents' rooms (prior to their check-out).



• Carrying out a room inspection or showing a potential resident one of our suites or studios.


Being Part of the Team

• Supporting on-boarding of new colleagues into the team; answering questions and sharing your knowledge



• To join in and speak up, making a constructive contribution at the monthly team meetings.



• Learn about our different processes and how we keep our residents and colleagues safe.



• Respectful of people's privacy and personal information - we will train you on all aspects of GDPR.



• Dealing with issues or incidents and calling the emergency services when needed.



• Working with your other colleagues from the Maintenance and Night Teams to achieve the best results and solutions for our residents, 24/7.



• Carry out specific training to help you in your role and to acquire new skills including full training on our bespoke IT Resident reporting systems and processes.



• To write up a great handover for your Night Team colleagues so they know all that has happened during your shift and anything that they need to follow up on.



• Understanding the importance of Health & Safety and Fire Safety in all that you do and report anything that is not safe.


What can you expect?

• Salary £10,480 p.a.



• A smart appearance and presentation is important - your urbanest polo top, fleece and name badge will be provided.



• You will work Saturday and Sunday. 8.5 hour shifts on a rotational basis (7:30 - 16:00; 8:30 - 17:00; 10:30-19:00; 12:00/ 12:30 - 20:30/ 21:00)
  
  This is a wonderful opportunity to join an ambitious, thriving and professional company with a truly innovative spirit, located in heart of London (zone 1). Our business originally started in 2009 and we have grown quickly. With exciting projects in the pipeline we are looking to double in size in the next 3-4 years. We're ambitious, our Mission is to achieve 10,000 beds by 2025. We have a head-office in Covent Garden and we currently operate out of 8 properties (King's Cross, St Pancras, Hoxton, Tower Bridge, Victoria, Vauxhall, City and Westminster), with nearly 4,000 beds. Exciting times as we are looking forward to opening our 9th property - urbanest Battersea (852 beds) in September 2024 and a 10th property - urbanest Canary Wharf (1784 beds) in 2026! We offer an amazing living experience with students who attend top universities such as Kings College, LSE, City University of London, University College London, NYU, SOAS and University of the Arts. Each of our residents' rooms

are designed to maximise space and light, and deliver the best in modern living with innovative finishes.

Our properties have a great community feel; with both lively and buzzing social areas and quiet study spaces for our residents. There is a co-ordinated calendar of in-house events that we run regularly and these help students to discover London, settle in, meet new people and enjoy their time living with us.

You will be joining an 180+ strong team. We all catch up and celebrate at different events throughout the year (End of Year and Summer parties). In your role you will be out and about and get to see the incredible work our Operations team carry out to provide a safe living and working experience, 24/7 and 365 days per year.

Our company values are intrinsic to our business ethos: Integrity, Development, Energy, Achievement & Support (IDEAS) and we pride ourselves on a warm, collaborative and welcoming culture.

Our Vision is to achieve "a living & working experience better than yesterday; even better tomorrow".

Location

This position will require you to work at our urbanest St Pancras site.

This role is a Fixed Term Contract for 6 months.


• 11.5 days annual leave


• Travel to work Loan


• Cycle to work Loan


• Recruitment bounty


• Company pension contribution


• Staff parties


• Life assurance


• Perkbox


• 50% Discount The Gym Group membership


• 24/7 Employee Assistant Programme


• Training and Development


• Access to headspace wellbeing app


• Employee Assistance Programme