Part Time Administrator - Product Team

Roberts Holidays have built an incredible reputation, through a dedication to providing exceptional coach travel experiences for our customers. With a focus on comfort, convenience and quality, we strive to deliver unforgettable journeys across UK and European destinations.

We are seeking a motivated and organised Administrator to support our Product Team who are responsible for creating a programme of over 500 Holidays, Short Breaks and Day Tours.

As our department administrator, you will play a key role in assisting with administrative tasks to ensure efficient day to day operations. You'll have the chance to gain valuable experience in various aspects of the industry, from customer service and administration to tour coordination and logistics.

Exceptional customer service is the heart of our business and is a required standard to join our team.

Key areas of the role:

· Ensure the timely dispatch of holiday brochures in response to enquiries, maintaining an organised system for distribution

· Responsible for sending customers holidays documents for every tour, ensuring accuracy and completeness of travel documents and itineraries

· Allocate tickets for customers, ensuring timely delivery of tickets prior to departure dates

· To support the Senior Tour Coordinator with the organisation of holiday itineraries, including liaising with suppliers and preparing travel information for our tour drivers,

· Assist with general office duties such as filing, scanning, photocopying and data entry

· Handle incoming enquiries via phone and in person when required, providing the Roberts excellent standard of customer service

· To assist with covering specified duties during holiday leave of any of the team

· Any additional administrative duties as requested by your Line Manager

• A positive, "can-do" attitude, a flexible team player


• A passion for delivering excellent customer service


• A high level of attention to detail and strong organisational skills


• Eager to learn and develop, and build on your product knowledge


• Availability to work weekends, or out of core hours on an occasional basis


• IT Literate with basic working knowledge of Excel, Word


• Travel industry experience desirable but not essential, GCSE or equivalent (preferred)


Experience:

• Customer service: 1 year (preferred)


• Administrative experience: 1 year (preferred)


Language:

• English (preferred)


Licence/Certification:

• Driving Licence (preferred)
  
  Roberts Travel Group


Provider of passenger transport services, UK and European holidays, private hires, school services and executive travel.

Mission- To maintain the loyalty of our customers through the consistent level of service we deliver, this will see them return again and again. To keep the customers at the heart of our business, they are our business.

Vision- Our vision is to be Leicestershire's premier coach, bus and tour operator of choice. By keeping passengers at the heart of all we do, and through our pursuit of excellence, we'll deliver coach travel experiences that exceed expectations and change perceptions.

Business Success Measures- Roberts Travel Group has developed and set out its own Roberts Standard. With this we set the level for the consistent level of service we deliver. Through reviewing and monitoring, the setting of clear targets to keep track of our delivery against our mission., Roberts Travel Group is a friendly, family-owned coach bus and tour business which has been built on providing an exceptional service which our customers have come to know and love.

Why Join Us?

• Annual bonus scheme (pro rata)


• 20 days holiday plus bank holidays


• Free onsite parking at our HQ (LE67 2FX)


• Employee discounts for Roberts holidays and day trips


• A lively calendar of employee social events such as bingo, days out at the races, team buffets and curries and many more!


Please include a cover letter with CV

Roberts Travel Group value the unique perspectives and experiences that individuals from diverse backgrounds bring to our company. We actively promote an inclusive work environment where everyone feels respected, valued, and empowered to succeed.

Hours

· 20 hours PW, can be flexible for the right candidate

· Occasional weekend work is required for tour departures, but will be given as time off in lieu,
• Employee discount


• Free parking


• On-site parking


Schedule:

• Flexitime


• Monday to Friday


Supplemental pay types:

• Yearly bonus