Panel Administrator

We are seeking a Panel Executive to join our Home Conveyancing panel team in Manchester.

You will be supporting a portfolio of panel firms, ensuring that they are delivering service to the required standards, resolving any queries/escalations from branches and firms giving our introducers the confidence to increase volumes of conveyancing instructions.

Key roles and responsibilities of a Panel Executive:

• Supporting the panel team with Estate Agents, Financial Services, clients and panel firms regarding property transactions.


• Monitoring emails and processing queries, supporting with escalations and complaints regarding panel firms, both current and previous transactions, within SLA and following correct escalation process


• Maintaining a good working relationship with the panel firms and try to assist in building these between the firms and other parties.


• Ensuring all invoices are paid in a timely fashion by firms and escalating, where necessary, any payment issues.
  
  You will have thrived and enjoyed working in fast paced, high performing, customer centric environments


• Experience within conveyancing, estate agency or a similar environment is preferred but not essential


• You can identify and solve problems and have a can do approach
  
  Full training provided


• Clear career progression


• Company Pension


• Discounts on estate agency, mortgage, conveyancing and surveying services.


• Access to Lifeworks 24hr, 7 days per week Employee Assistance Programme.


• Nuffield Health Screening - discounted medical assessment to provide an in depth picture of your health.


• Nuffield Gym discount - 20% on memberships at Nuffield Health & Fitness clubs across the UK.