Owner Experience Executive

Reporting into Owner Experience Team Manager, a typical day will see you:

Responding to a holidaymaker and owner issues through multiple communication channels within agreed service level targets

Ensuring issues are brought to a resolution that satisfies both our holidaymakers and our owners.

Maintaining thorough and detailed written records of all issues, whether that be on the booking profile or the owner profile.

Proactively monitoring and working with owners to improve property performance.

Escalating any urgent/ high-priority issues where appropriate to senior leadership.

Providing support to owners to help them ensure that their property is compliant with health and safety regulation.

Responding to guest feedback and working with owners to ensure our NPS continues to grow.

Covering Out of Hours emergency phone on a Rota basis, as such requires travel, so own car and driver is preferred.

Are you a natural at building rapport? Have a talent for problem-solving? or eager to try a new career within a leading name in holiday industry..., We are looking for those who can share in our company goals, values and ethos, who can grow alongside us and whose skills can aid our ongoing success!

By Being One Team, Owning it, Communicating Honestly and showcasing a devotion to Learning, Growing and Innovating, we remain true to our original ethos and ensure we stay true to our Customers, Owners and Colleagues alike.

First and foremost we are interested in those who have the potential to hold these values, as for this position, we ask you to have the following key skills:

• Excellent attention to detail.


• Outstanding communication skills, both written and verbal.


• Strong interpersonal skills and experience of working in a team.


• Strong negotiation skills.


• Computer literate, specifically in MS office.


• Able to work under own initiative.


• Able to work to tight deadlines.


Although standouts will also have:

• Experience working in the travel & tourism, holiday letting or hospitality sector.


• Previous experience working in a customer facing environment, both in person and on phones.


• Strong MS excel skills.


• Knowledge of the local area.


If you are actively seeking your next career challenge, keen to join a diverse, exciting team, or want to grow your career within an industry leader, we welcome you to get in touch or apply!

Dream Cottages are Dorset's leading local holiday cottage provider. With a portfolio of over 400 self-catering cottages, from coastal retreats to country hideaways, we believe that each and every one of our guests should be given the opportunity to experience the South West in all of its glory. Whether you're looking to explore the Jurassic Coast, or enjoy the tranquillity of seaside towns such as Weymouth, a Dorset holiday cottage is perfect for both couples and families of any size!

Diversity and Inclusion:

Here at the Sykes Cottages Family, we encourage and welcome our people to bring their authentic and best selves to work every day. We know the power that comes from different ideas, backgrounds and perspectives. We recognise the role diversity plays in achieving our goals as a business. We actively welcome applications from as wide a range of backgrounds as possible. If you need any particular support or accommodations as part of your application process, please get in touch - our recruitment team are happy to help.

Paying a salary up to £22,308 per annum working / Monday to Saturday / 9am-5.30pm (with a day off in the week)
Plus access to our annual STIP (annual company-wide bonus) scheme with up to 10% of your salary
️ 33 days annual leave including bank holidays
Plus an additional day off for your Birthday
Plus an additional two volunteering days per year
An enhanced maternity and paternity policy
Inclusive and supportive work environment
Employee discounts and benefits with your wellbeing at the centre
Opportunities for career progression, personal development and opportunities to be recognised
Comprehensive training and development programs to set you up for success
Study support for additional qualifications, courses and accreditations
Numerous dedicated wellbeing initiatives and access to 24/7 mental health support

Joining us as a key player during our busy booking season you will ensure we deliver a exceptional experience to our holidaymakers, all the while instilling trust and efficiency along the way!

Responding to our Guests on a diverse range of issues, you will man multiple communication channels to ensure quick resolve between Guests and Owners, and ensuring the perfect holiday experience for all parties.