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Outbound Call Centre Agent

Hippo Motor Group

Outbound Call Centre Agent

£26000

Hippo Motor Group, The Wrangling, Blackburn with Darwen

  • Full time
  • Permanent
  • Onsite working

Posted 3 weeks ago, 21 May | Get your application in now before you miss out!

Closing date: Closing date not specified

job Ref: 600e915b78c2468b915bfd2026ad5cbd

Full Job Description

  • To be the first point of contact for our customers

  • To ensure all customers are contacted and assigned to an available Account Manager

  • To ensure all customer contact is followed up to maintain our CRM system.

  • To hit minimum performance targets

  • To maintain a work rate and level that falls in line with the company's objectives.

  • Follow all company procedures.

  • Adhere to the FCA rules and guidelines.

  • To treat your colleagues and the workplace with respect

  • To offer our customers a high level of service and maintain good customer satisfaction and retention.

    Customer service

  • Previous experience of working in a call center

  • Experience working to and hitting performance targets, Excellent communication skills

  • Professional and friendly telephone manner

  • Ability to work with your own initiative with minimal supervision whilst working in a close-knit team.

  • Self-motivated, driven, and passionate about your

  • The ability to manage numerous tasks at one time is vital.

    Lunch on Hippo when passing probation.

  • Departmental incentives

  • Works social events.

  • 2 years' service- an additional day annual leave and £100 meal

  • 5 years' service- 2 additional days annual leave and access to private health care

  • 10 years' service- 3 additional days annual leave and a voucher

  • Employee of the quarter scheme

  • Refer a friend scheme.

  • Time for you- the opportunity to earn up to 4 early finishes/late starts per year.

  • Internal development and progression opportunities

  • Hippo Legends scheme

  • Senior account manager status

  • Eye care voucher

  • Access to BEN the employee wellbeing support service


    • Job Type: Full-time

    Pay: £21,500.00-£26,000.00 per year

    Benefits:
  • Additional leave

  • Company events

  • Company pension

  • Employee discount

  • On-site parking

  • Referral programme


    • Schedule:
  • Monday to Friday

  • Overtime

  • Weekend availability


    • Supplemental pay types:
  • Commission pay