Out of Court Disposals Team Section Officer

Your role will be to support with the delivery and day-to-day service provision to Hampshire & IOW Constabulary and our partnership agencies, specialising in Out of Court Disposals through the Criminal Justice System., 1. Support your line manager in:

a. The management of the day-to-day allocation of tasks within the team, monitoring the volume of incoming work, ensuring that resources are available so that an effective and efficient service, in line with any service level agreements, is provided.

b. Monitoring the effectiveness of the team, including auditing any relevant systems, processes and available information.

c. Providing an additional layer of quality assurance of any information that is received and/or provided, ensuring the accuracy and consistency of the data. Evidence and escalate any identified issues and, where appropriate, provide advice to support improvements in information quality.

d. The identification of any training and development opportunities. Creating and producing any identified material(s) and/or guidance, ensuring that the benefits are realised in the day-to-day operation of the team.

2. Act as the first point of contact/escalation for more complex enquiries received. Guide and support the Out of Court Disposals Team Clerks to ensure an efficient and effective resolution is provided and/or appropriate action can be taken.

3. To be responsible for:

a. Researching, evaluating and producing high quality, easy to use performance data, statistical information and analytical figures for senior officers and external agencies.

b. Initiating Out of Court procedures, including but not limited to, assessing Conditional Cautions, Simple Cautions and Community Resolutions, ensuring accuracy, conducting further enquires if needed to identify the correct offence wording, gravity score, appropriate conditions issued and forwarding details to the relevant Diversionary Course, Money Handling Unit and Partner Agencies.

4. Support the resolution of any complaints received, managing the expectations of the complainant, ensuring that they are managed sensitively, seeking line management support where necessary. Collaborate with the Professional Standards Department (PSD) to achieve a satisfactory outcome, if required.

5. Monitor the maintenance of records held on the relevant computerised and manual filing system(s), ensuring that the information is accurate, up to date, accessible and compliant with local, regional, and national guidelines.

6. Provide generalist administrative support to the Out of Court Disposals Team, including managing enquires., Hampshire and Isle of Wight Constabulary is an inclusive employer and strives to have a workforce representative of the communities we police and serve. We recognise that we are not fully representative and are working to address this imbalance through a variety of initiatives.

Hampshire & Isle of Wight Constabulary is an equal opportunities employer that positively promotes flexible working, enabling officers and staff to achieve a healthy work-life balance whilst meeting operational requirements of the constabulary. We actively encourage applications to be made on a full time, part time or flexible working basis.

The Equality Act 2010 allows us to promote equality within Hampshire and Isle of Wight Constabulary by adopting Positive Action to support people from under-represented groups. Our aim is to recruit talented people with a diverse range of skills and experience and welcome applications from all sections of the community. Our Positive Action team are available to provide support through the application and assessment process by contacting: positive.action@hampshire.pnn.police.uk

The Disability Confident campaign aims to remove barriers, increase understanding and ensure that people have opportunities to fulfil their potential and realise their aspirations. We will accommodate requests for reasonable adjustments where possible throughout our recruitment and promotions processes and encourage anyone requiring reasonable adjustments to disclose this at the earliest opportunity.
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• A hybrid working environment with flexible working hours (following the successful completion of any required training)., Educated to Educated to QCF Level 2 (3-5 passes) OR work experience deemed to have brought the postholder to a comparable level., Experience of working in a busy administrative environment, undertaking complex administrative tasks to a high standard., We are Emotionally Aware at Level 1
  
  Competitive pay with the ability to progress through the salary range.


• Family friendly policies supporting those with caring responsibilities.


• Generous annual leave entitlement starting at 24 days (pro-rata for part-time workers) in addition to public holidays, rising to 29 after five years' service.


• Cycle to work scheme.


• Access to a wide range of learning and development opportunities.


• Local Government Pension Scheme.


• Opportunity to join the Hampshire Police Leisure and Sports Club and obtain a Blue Light Card, which both offer a range of shopping, holiday and leisure discounts and other benefits.


• Employee wellbeing support, including onsite wellbeing rooms.


• Access to 24/7 Employee Assistance Programme.


• Long service and recognition awards.


• Eye test vouchers.


• Staff representation groups and networks.