Order Processing Coordinator

A family business of over 40 years, we work closely with an international client base of contract manufacturing partners whilst also manufacturing and distributing our own range of 'Advancis' branded wound care and surgical products.

We are looking for qualified and reliable candidate to join our Commercial Team as an essential member of the Customer Support department.

This is a fantastic opportunity for a motivated, organized individual with excellent communication and IT skills to join a fast paced, growing company with a diverse manufacturing and product portfolio.

Candidates can expect to be fully supported and mentored as their career develops. Training will be provided in all aspects of the business in return for their ongoing effort and dedication.

Reporting directly to the Customer Support Manager, this role will support the requirements of customer support, Sales and Marketing departments.,

• Process order requests in a timely and accurate manner


• Process order requests via 3rd party client systems, such as NHS Net EDI


• Raise and distribute invoices


• Generate commercial invoices for export shipments


• Liaise with clients and internal distribution centre to organise shipping and logistics


• Expedite internal/external sales requests, or deal with issues, by liaising with Sales, Marketing, Regulatory Affairs, Quality Control or Finance departments.


• Assisting in contacting partners and distributors, building relationships and gathering data for forecasting.


• Administer marketing events (bookings, purchase order and invoice processing, shipping and pre-flight checks)


• Support sales department and clinicians with sample, literature and promotional merchandise requests


• Acquire market and product knowledge to better support the business and its customers.


• Utilisation of CRM and other internal software systems
  
  The successful candidate must be able to demonstrate a high standard of Maths and English (both written and verbal), ideally with 2 years' experience in a similar role, and be able to show that you are motivated, organised, possess excellent communication and IT skills, and apply a high level of attention to detail. Candidates can expect to be fully supported and mentored and training will be provided in aspects of business administration and sales support in return for effort and dedicatio
  
  Brightwake Ltd is a Nottinghamshire based manufacturer and distributor of medical devices, also specialising in and research & development and engineering.