Order Management Support Specialist

Responsible for supporting the profitable and sustainable growth of Boston Scientific through the management of key process improvement projects as part of the Customer Care Experience technology and Solutions team. Specific responsibilities include Customer Care process analysis, project management, process improvement execution, and development of new global programs.

Responsible for supporting Business Optimization initiatives in support of policies and programs and in conformance with the Boston Scientific quality systems, understanding business change needs, assessing the business impact of those changes, capturing, analysing, and documenting requirements and supporting the communication and delivery of requirements with relevant stakeholders.

• Order management using according to specific country requirements, using Esker order management, and adapting specific configuration for customers.


• Analyzing electronic order management automation, country, and EMEA trends that impact both the customer and order processing time.


• Support Electronic order management master data uploads.


• Ensure timely resolution ensuring current policies and practices are followed and keeping accurate documentation.


• Identify, communicate, and manage moderate levels of technical risk.


• Handle service complaints from local customers care support


• Communication and collaboration with local customer care teams for resolution of manual intervention errors that require contact with the customer


Continuous Process Improvement

• Develop and support a work environment of continuous improvement that supports BSC's Quality Policy, Quality System, and the appropriate regulations for the area they support.



• Work with colleagues in the EOM CoE Team to share best practices and standardize communications to those outside the department.



• Challenges non-standard processes when necessary.


• Analyze and interpret business data to identify optimum improvement opportunities, suggest unique solutions and champion implementation.


• Establish and support a work environment of continuous improvement that supports BSC's Quality Policy, Quality System and the appropriate regulations for the area they support.
  
  Degree or relevant Business, Engineering or Science discipline., Excellent analytical and problem-solving skills; including business process and data analytic.


• Self-starter: ability to effectively prioritize, manage multiple tasks and complete assigned tasks with minimal direct supervision.


• Previous experience of working successfully within cross border and virtual team is an advantage


• Ability to recognize ineffective electronic order management mapping errors and/or call attention to potential problems with data sets/input across the various solutions.


• Ability to communicate with both technical and non-technical users orally and in written format


• Keen attention to detail and accurate data entry.


• Provide input on how to improve internal efficiencies; grow knowledge and be aware of best practices and market trends.


• Work with internal and external parties to develop business requirements for new EDI tickets or and enhancements of existing services.


• Strong customer care orientation and drive for creating a meaning customer experience.


• Sharp, fast learner with a curiosity and aptitude for technical learning.


• Knowledge and application of Lean tools and methods.


Experience

• Language need: Fluent English, Spanish/Italian would be a plus


• SAP experience and Knowledge of SAP S4/Hana


• Esker Subject Matter Expert


• Not required but we value experience in EDI (Electronic Data Interchange)


• Experience in medical devices industry.


• Order to Cash process knowledge/expertise


• Analytical skills (Excel)
  
  As a leader in medical science for more than 40 years, we are committed to solving the challenges that matter most - united by a deep caring for human life. Our mission to advance science for life is about transforming lives through innovative medical solutions that improve patient lives, create value for our customers, and support our employees and the communities in which we operate. Now more than ever, we have a responsibility to apply those values to everything we do - as a global business and as a global corporate citizen.


So, choosing a career with Boston Scientific (NYSE: BSX) isn't just business, it's personal. And if you're a natural problem-solver with the imagination, determination, and spirit to make a meaningful difference to people worldwide, we encourage you to apply and look forward to connecting with you!

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