Optical Customer Administrator - Warrington, Cheshire

Experience: Must have previous optical experience

Are you an experienced Optical Assistant, Supervisor or Manager keen to stay in optics but yearning for something a little different with the added benefit of working Monday to Friday? If so we'd love to hear from you!

Working as part of a dynamic team within our new and growing Warrington Home Visits business, you will have a direct impact on our customers, your peers, and the business. This is not just another administration role, it's so much more than that. You will not only co-ordinate our clinics efficiently across the region, but you will communicate regularly internally and externally to ensure we maximise our booking system and create new business opportunities. This is an exciting, varied and evolving new role where you will also have the opportunity to engage and promoting our service in the local community.

Our patients mean the world to us, so you need to be able to manage the customer journey on a professional but warm and friendly level. Your optical experience is crucial, allowing you to communicate confidently with our patients and their families about their eyecare needs.

Candidates must have optics experience, strong organisational skills and able to work in a reactive environment. This dynamic role includes tasks from direct customer care and appointment booking, overseeing spectacle orders from processing to delivery, and liaising with third parties to ensure a smooth patient journey. Excellent PC skills are a must as you will be adding to our existing client databases regularly and ensuring patient files are up to date.

Our Warrington Home Visit Directors, Charlotte and Johnny, are very clear in their message to the market, and that is to attract, recruit, support and actively encourage staff to be their very best. We are looking for the highest standard of candidate with optical experience that can have a positive influence and impact the success of the business from day one.