Operations Support Administrator (Maternity Cover)

As a Operations Support Administrator, you will act as the first point of contact for patients entering our service whether face-to-face, via phone, or via email.

You will be part of a fun and friendly team who provide administrative support for the Audiology team by, among other tasks, answering calls, checking in people, responding to emails and assisting with medically related questionnaires. You will also process incoming referrals, manage waiting lists, book appointments and communicate with patients, healthcare providers and other departments within the hospital on a daily basis.,

• To assist the Operations Support Manager and clinicians, by managing and sorting incoming calls to the service and assisting with the patients queries;


• To book appointments from phone calls or waiting lists within the correct time frame;


• To contact patients to conduct medical questionnaires and follow-up calls.


• To help ensure the smooth running of the Receptions across both our hospital sites at Wonford and Heavitree, in a frequently busy environment, whilst remaining sensitive to the needs of our patients.
  
  This is an excellent opportunity for a team-focused individual with great data entry or keyboard skills to become a part of the delivery of our leading audiology service.


At times you will be communicating with patients with severe hearing difficulties and as such you may be required to use a variety of services such as Type Talk, text, email and video chat.

This is an excellent opportunity for a team-focused individual, with a passion for great customer service and good data entry or keyboard skills to become a part of the delivery of our leading audiology service., C = Collaboration - working in true partnership to provide the optimal outcome

H = Holistic -caring about and understanding the implications of our interactions

I = Innovative -being open to new opportunities in meeting our purpose and vision

M = Motivated -passionate about bringing our best to every situation

E = Excellence -striving for the highest quality of service

Working as a social enterprise offers Chime staff, as owners, the unique opportunity to not only improve their own working environment but to also have significant input into how audiology services are delivered locally. We have the freedom to optimise use of our budget for our patients in a way that ensures the highest quality of service that has longevity in providing audiology services free at the point of delivery for patients of all ages into the future. Chime is passionate about delivering an efficient and innovative service to patients and look forward to expanding our team with audiologists and support staff who share this vision and our values.

We can offer:

• A friendly and supportive team.


• Membership of Perkbox offering a broad range of discounts


• Free life insurance


• NHS Pension


• The opportunity to become part of our employee engagement group contributing to the development of the service
  
  We are recruiting for 1 FULL TIME POSITION (Maternity Cover) working 37.5hours per week - 4 days a week 8.00am>6.00pm


This role requires working some Saturday work - usually 1/6 and on a slightly higher rate.

Salary : BAND 3 £22,816

Interview Date: Thursday 23rd May 2024