Operations Manager

The Operations Manager is responsible for managing all individual projects within the organisation as well as identifying and developing new service initiatives and projects.,

• To manage the volunteer team, benefits support worker and data and communications officer in accordance with Carer Support West Cumbria policies



• To support the Chief Operating Officer in producing and implementing a Development Strategy for Carer Support West Cumbria ensuring its future sustainability, delivering excellent support to unpaid carers and extending reach of services



• To support the Chief Operating Officer in managing and nurturing the ongoing relationships (existing and future) from 3rd sector, Public Sector, and Business Sector to raise awareness and promote Carer Support West Cumbria within the region



• To work with the Chief Operating Officer and Development Manager to identify potential new projects, funding streams partnerships, and commissioning opportunities



• To lead on a whole systems and processes review ensuring efficiency and effectiveness in all areas of Carer Support West Cumbria



• To identify areas of improvement in Carer Support West Cumbria, developing and implementing a performance framework ensuring collection and interpretation of data from all sources, benchmarking, monitoring and evaluation



• To ensure that accurate and appropriate records are being kept and maintained which meet all legal requirements as well as those of Carer Support West Cumbria, it's funders and stakeholders



• To work closely with the Chief Operating Officer and Accountant on a monthly basis to ensure accurate project funding budgets are maintained



• To maintain and develop links with Statutory Authorities to ensure the needs of carers are reflected in long term planning



• To be a part of the Senior Management Team and feed into the ISO9001 quality standards process and undertake internal audits



• To make and sustain links with local, regional and national networks of and for carers



• To assist the Chief Operating Officer to develop, implement and review organisational policies and procedures where relevant



• To attend carer events, meetings and forums as required



• To comply with all of Carer Support West Cumbria Policies and Procedures



• To carry out any additional relevant duties as required by this post which may involve from time to time working at evenings and week-ends
  
  Educated to a high standard



• Possess a relevant/related qualification in management, business or planning


Knowledge


• Driving forward and developing new projects



• Line managing staff



• Management experience



• Working up suggestions and proposals for new projects into strong funding bids



• Proven track record of achieving targets and meeting deadlines


Experience


• Ability to motivate and inspire individuals and groups



• Ability to plan, work and organise under pressure



• Ability to work without supervision



• Working as part of a team



• Presentation skills - delivering presentations to large or small groups, individuals or professionals



• Act as a representative of the organisation at meetings and external events



• Highly organised and personally effective



• Good self-management and organisational skills



• Excellent communication skills both written and verbal



• Excellent interpersonal skills


Abilities & Skills:


• Empathy for and commitment to the cause of unpaid carers



• Be an effective listener and able to understand and acknowledge a range of views and opinions



• Creative and innovative approach



• Ability to enthuse and motivate others



• Ability to maintain working relationships with people at all levels


Personal Qualities


• The candidate will be expected to have access to a vehicle and have a clean driving licence



• Flexible approach to working hours including out of normal office hours when necessary
  
  Cumbria Chamber of Commerce is a social enterprise with a remit to serve and support all businesses in Cumbria no matter their size or sector, from sole traders to multinational corporations.
  
  Our generous employment benefits include:



• Being part of an energised, passionate team



• Flexible and hybrid working opportunities



• Pension Scheme with 7.5% employer contribution



• Generous annual leave allowance



• Supportive working environment with a focus on mental health and wellbeing



• Training plan with opportunities for continuing professional and personal development



• Based in the town of Cockermouth on the edge of the Lake District National Park