Operations Manager

The post holder is responsible for ensuring the smooth running of the Mothers for Mothers Services

• To provide operational leadership, management, performance review, maintain quality, monitoring, improve ways of working, develop staff and lead the development and implementation of the MfM Services for the benefit of our clients.


• Representing MfM at a senior and strategic level with external partners.


• Support and build strategic direction for MFM.


• Deputise for the CEO and to ensure that current and future operations continue on a sustainable and viable basis and can evidence positive outcomes and value


• Work as a member of the Senior Leadership Team to develop, grow and sustain MfM.


• Managing the office and the staff team and any of their direct reports to include volunteers, sessional workers and placement students.


• Manage and develop the Volunteer Program.


• Communicating and liaising with the internal staff/volunteer team and external agencies and services to include liaising with other mental health/ maternity care service providers and VCSE organisations to cross-refer.


• Delivering training sessions for staff and volunteer, sessional workers and placements.


• Managing regular Co-ordinators meetings


• Offering quarterly management supervision to staff team.


• Offering regular management supervision group for volunteers.


• Assist with the co-ordinating of supervision arrangements for the Staff team and placement students.


• Publicise service across Bristol, North Somerset and South Gloucestershire


• Demonstrate an ability to empathise, encourage and support women towards recovery.


• Promote MfM services to women during activities, as appropriate.


• Collect and collate data, arrange for completion of monitoring and evaluation forms. Write timely reports giving feedback on the services for the CEO and for project funders.


• Work in close collaboration with MfM colleagues in the development of the services to act in the best interests of MfM at all times.


• Triage and manage the waiting lists for the services.


• Supporting women as required within project work.