OPERATIONS MANAGER

Operational Management To ensure the delivery of all operational priorities as agreed by the Director. To lead and deliver the operational management of services provided by Time 4 U To be responsible for the production of an annual service plan for the organisation. Working with the Quality and Governance Manager to ensure robust governance systems are in place and maintained to maximise the effectiveness of services consistent with national standards and Care Quality Commission guidance. Promote joint working across all services in Time 4 U and other agencies to maximise the provision of effective services. To lead in in care package reviews and placements offering insight into risk management, overall review of complex issues presented by clients in particular reducing readmissions to Secondary mental health and Learning disability services To provide strong individual and professional leadership through change, supporting staff, colleagues, and partners Enable the meaningful
involvement of clients and carers in the development, deliver and monitoring of services. To foster joint working with all agencies, particularly local authorities, Care Quality Commission and Ofsted to deliver policies and procedures, record keeping and information sharing to support the joint provision of care services. To, with the Quality and Governance Manager to lead on the development of the organisations Quality Improvement programme. To support all registered managers to implement early warning signs for relapse prevention of all clients in placement. Management Resources To lead review of clients risk in line with changing needs with the support of the business development unit in responding to packages of care that will aid safe management of complex clients. To deliver priorities of the organisation within agreed resources To support the Finance department as required to establish and agree income and expenditure budget plans for agreement by the Director Workforce To work in
tandem with the Head of Human resources to develop initiatives for staff support, training and recognition To manage and supervise the Registered/senior service managers across the organisation To develop a cohesive, motivated high performing group of registered managers ensuring the effective leadership of all staff in Time 4 U. To lead the senior management team in the recruitment, training and management of all staff ensuring the workforce has the skills, expertise and motivation to deliver high quality care services Recognition of staff and development initiatives for staff recognition Strategic Development and Partnership Working Support the organisation in the development of the best quality, working relationships that are possible with the Local Authorities, Care Quality Commission, NHS organisation and other partner organisations. Support the Director in the development of strategic and service plans to implement and achieve the strategic objectives and visions
of the organisation and its partners. Support the Director in all aspects of collaborative working with stakeholders ensuring the development and maintenance of effective joint working and relationships. As part of this task, participating and representing the organisation as required on all key fora such as the Clinical Governance meeting, finance meetings, client reviews, safeguarding conferences and other strategic meetings. Performance Monitoring and Management With, Quality and Governance Manager, ensure the effective working of clinical governance system and processes within the service including the provision of timely, relevant and accurate information to support the organisations requirements e.g. CQC, Infection Control, Health & Safety, Complaints, compliments To work with the Head of Positive Behaviour Support to develop strategies to manage risk and support staff across the organisation. To support in the provision and use of accurate, relevant and timely
reports to monitor service performance, to identify variances and to agree corrective actions consistent with monitoring requirements To ensure the prompt and effective investigation of allegations or reports of abuse of any clients in line with local policies, procedures and standards With , Quality and Governance Manager, to develop and maintain a Risk Register for the organisations consistent with national standards ensuring high risks are notified to the relevant departments Encourage all staff and personally participate in the evaluation and audit of services. Ensuring the dissemination of identified good practice within the organisation. To work closely with colleagues and other agencies to monitor and audit service quality standards, and to apply the principles of Best value, continuous improvement and clinical governance to the organsations services To ensure that information technology is used to its fullest potential to provide management information and
to inform future service delivery. To manage the collection and analysis of statistical and management information within the organisation. Together with Director and Governance and Quality manager, to develop and implement key performance indicators for registered /senior service managers and services across Time 4 U group. Other Duties To undertake such other duties within the scope of the role as maybe determined from time to time by the Director. With other senior management colleagues, participate as support to on -call managers .