Operations Director

Strategic Planning:

• Lead the development of an annual operating plan, identifying improvements in capabilities, processes, and systems.


• Ensure alignment with business priorities and growth objectives.


Performance Management:

• Measure and drive performance within agreed timescales, adhering to defined standards and budget.


• Monitor SLAs and KPIs across all service lines.


Communication and Leadership:

• Communicate the phs Compliance strategy to Operations colleagues.


• Foster a culture of service excellence and lasting improvements.


• Set clear objectives, priorities, and performance measures.


• Develop high-performing, motivated teams.


Standardization and Safety:

• Implement standard operating procedures and plans across operations.


• Maintain a safe and healthy working environment for all colleagues.


Customer Focus:

• Champion exceptional customer service.


• Collaborate with Commercial Leadership to enhance the customer journey.


Continuous Improvement:

• Identify opportunities for process improvement, technology adoption, and enhanced customer experience.


Health & Safety Compliance:

• Take ownership of health and safety obligations.


• Manage risk through effective report verification processes.


Resource Planning:

• Plan labor based on fluctuating workload by service line.


• Oversee engineer recruitment to secure business revenues.
  
  We have an exciting opportunity for a dynamic, driven individual seeking their next opportunity to lead our phs Compliance Operations team., Led multi-site, multi-skilled B2B service line operations.


• Managed national teams and KPI frameworks.


• Demonstrated ability to simplify operations and improve performance.


• Experience with P&L management and understanding of key business drivers.


• Relevant Health and Safety qualifications as appropriate


• Technical electrical or mechanical qualifications an advantage


• Industry recognised management qualifications


Your strengths will include:

• Relationship-building at all levels.


• Data-driven continuous improvement.


• Strategic thinking translated into operational delivery.


• Visible leadership with a bias for action.


• Outstanding team player and communicator.


• Thrives in a fast-paced environment.


If you're passionate about driving outstanding results and contributing to our success, we'd love to hear from you!

phs Compliance is the UK's leading provider of statutory electrical fire safety testing and remedial services, keeping businesses and public sector organisations of all sizes safe and compliant with the latest statutory safety regulations. From business engineering services to compliance engineering, we have everything you need to meet your workplace safety compliance requirements and receive the appropriate building regulations statutory inspections compliance certificate.


• A competitive salary and bonus structure


• Company car / car allowance


• National travel required


• Hybrid working


• 31 days holiday (23 days holiday plus bank holidays)


• Buy / Sell holiday scheme


• Real savings with major supermarkets and retailers through amazing employee discounts with phsPerks.com


• Further savings with our phs Direct Online shop


• Other benefits such as improved parental leave, a 24-hour wellbeing helpline, cycle to work scheme, pension scheme, life assurance and more…


At phs, we pride ourselves on our diverse workforce, and ensuring we have an inclusive environment for all our staff. We remain committed to ensuring our teams can bring their true selves to work without risk or fear of discrimination.