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Operations Analyst

BES Utilities

Operations Analyst

£25000

BES Utilities, Trafford Park, Trafford

  • Full time
  • Permanent
  • Onsite working

Posted 3 weeks ago, 23 May | Get your application in now before you miss out!

Closing date: Closing date not specified

job Ref: 4ec6afcffe2e446ca7ca472a7e55b989

Full Job Description

  • Working as a member of the Metering Team, you will be responsible for;

  • Taking ownership, investigating and resolving customer and industry issues

  • Analysing and maintaining the accuracy of customer data within the industry

  • Ensuring all tasks are completed with speed and accuracy

  • Contacting customers to obtain information in order to resolve their enquiries, and keep them updated

  • Dealing with industry data & flows alongside metering/department queries

  • Reviewing processes and recommending improvements

  • Contributing to business growth and revenue generation via improving billing accuracy

  • Updating full suite of MS Office software with accurate information

    We are looking for driven candidates that want to grow within an established business.


    • Experience within the sector would be preferable but not essential.,
  • Proven numerical and analytical skills to a high standard

  • Strong administration skills

  • Microsoft Office

  • A high level of confidentiality

  • Strong communication skills, both written and verbal

  • Flexibility and willingness to learn

  • Enjoy working with people

  • Ability to work as part of a team

  • · Ability to work accurately, with attention to detail


    • Competencies & Behaviours:
  • Committed to professional development

  • Attention to detail

  • Driven by a desire to make improvements

  • Passionate about customer experience

  • Able to work in fast pace environment

    An exciting opportunity has arisen within BES Utilities for a Operations Analyst to join our dynamic team based in Trafford Park, Manchester.


    • Would you like to join a growing group of businesses that boast 650+ staff based in Manchester, Dubai, South Africa and the Fylde Coast??

  • Working hours - Monday to Friday

  • Annual leave buy & sell scheme#

  • Free off street parking

  • Employee Assistance Programme (EAP)

  • Access to Employee Health Scheme

  • Career development

  • Long Service Awards

  • Employee Recognition Incentives

  • Company events

  • Career progression / promoting within

  • Free tea & coffee

  • Local discounts / benefits