Operations Administrator

The Operations Administrator will play a key role in ensuring the efficient functioning of business operations. This role involves a variety of administrative tasks, including database management, scheduling, inventory control and record-keeping. The ideal candidate will be highly organised, capable of multi tasking, and committed to maintaining high standards of operational excellence,

• Input absences into the Scheduling Software, assist with forward rostering across all portfolios.


• Communicate with Operations Managers regularly regarding staff absences/lateness.


• Communicate with all service providers daily regarding fulfilment requirements.


• Communicate and confirm a shift on the system for employees who struggle to use company APP.


• Monitor volunteers on the system and inform Operation Managers where gaps can be filled.


• Check and report any fatigue management with the Operations Manager


• Cover any leave/ absence/ emergency within the department.


• Use required systems per business needs.


• Advise officers on correct procedures for Booking on/Annual Leave/Complaints


• Direct Officers to the correct Operations managers for internal issues


• Inform the Operations manager of any issues raised by employees.


• Undertake any Adhoc duties requested by the operations team.
  
  Commitment to providing first-class customer service.


• Strong communication skills, both written and verbal.


• Excellent attention to detail.


• Knowledge of scheduling preferred but not essential, training will be given.


• PC skills including Microsoft Word and Excel.
  
  First Response Group is not just a workplace. It is a vibrant community where passion fuels our excellence, integrity guides our conduct, empowerment shapes our successes, and a sense of community binds us together. We are pioneers in our field, and we seek to inspire every person to reach their maximum potential., At First Response Group (FRG), we are a recognised leader in security, risk, and facilities management solutions. We are seeking dedicated professionals to join our team and contribute to our ongoing success.


If you are looking for a workplace that values innovation and excellence, FRG could be your next career move.

Why FRG?

• Dynamic Environment: Join a team where your contributions matter. We foster an environment where everyone has a voice and can make a real impact.


• Innovative Solutions: Be at the forefront of the industry with access to the latest technologies and solutions. At FRG, we are committed to staying ahead.


• Professional Growth: Your career growth matters to us. We provide opportunities for learning and development, helping you advance in your career.


• Industry Recognition: As an SIA approved contractor, ACS Pacesetter, and holder of four NSI Gold accreditations, FRG is known for its commitment to excellence.


Equal Opportunity Employer:

FRG is an equal opportunity employer, promoting diversity and inclusion.


• Referral Scheme


• Pension


• Healthcare package


• Company Laptop


• Company Mobile