Office Support

This is an office-based role to complete general office duties, including the receipt and preparation of all post incoming and outgoing. The role is physical and involves general housekeeping tasks and the movement of documents and boxes. All work should be processed quickly and accurately, complying with agreed procedures and technical instructions., To deal with the large volume of incoming and outgoing post, critical to the daily running of the service. This is an office-based role to complete general office duties., We welcome applications from people of all backgrounds and circumstances. We are committed and proud to be a flexible employer and will endeavour to offer a working pattern that suits you wherever possible, whether that be hybrid working, flexible hours, job sharing and more.
Ready to join us on our journey to be a catalyst for better health? Apply today and see where the NHSBSA can take you.
We are people connected to care., 1. Managing own workload and operating in line with Service Level Agreements, internal agreements / policies and technical instructions / procedures within agreed timescales.
2. Opening, examining and sorting of incoming paperwork to ensure it is distributed appropriately.
3. The preparation of post to be scanned and transferred to the scanning facility according to agreed procedures. This includes the loading, labelling and logging of crates.
4. Ensuring work is stored safely in accordance with GDPR Policy.
5. Logging and maintaining accurate data in terms of work handled.
6. Assessing whether application forms are complete and take appropriate action to facilitate completion.
7. Printing and packing all outgoing post, ensuring the address is visible, correct documents are included and the envelope securely sealed.
8. Preparing outgoing post for collection according to agreed procedures and using the relevant computer systems.
9. When required, preparing historical work for scanning, arranging transfer to scanning facility and warehouse. This includes clear labelling of the crates and maintenance of the log following agreed procedures.
10. Liaising with colleagues in scanning services and the post room
11. Recalling requested batches of work from the warehouse, locating the relevant documents and passing back to the requester for further action.
12. Processing and logging Dead Letter Office post in line with work stream requirements.
13. Communicating with colleagues verbally (in person or telephone), via email or Teams as required
14. Adhering to health and safety guidelines
15. Working to agreed performance and accuracy targets.
16. Assisting with the induction and mentoring new staff or colleagues.
17. Liaising with the Office Coordinator
18. The stock taking of office supplies.
19. Receiving stock, logging it, and putting it away
20. Maintaining a clean and organised workspace
21. Continuously identifying areas of improvement and feeding these back to the team manager
22. Performing other duties commensurate with pay band and experience.
The NHSBSA is passionate about creating a diverse and inclusive organisation, which is a great place to work and truly reflects the diversity of our customers. We welcome applications from talented people of diverse characteristics including age, disability, gender identity and expression, race or ethnicity, religion or belief, sexual orientation, or any marginalised group. We also welcome applications from all those in the Armed Forces Community.
At the NHSBSA we pride ourselves on being a Disability Confident Leader, Stonewall Top 100 employer and we've recently been awarded the Employers Network for Equality and Inclusion Gold Standard benchmark.
We offer an invitation to the first stage of the selection process for people with disabilities that wish to be considered under the Disability Confident scheme, and for members of the Armed Forces Community, where all of the essential criteria in the person specification are met.

Here at the NHS Business Services Authority (NHSBSA), what we do matters.
We manage the NHS Pension scheme, process prescription payments and much more. Our services are used by NHS organisations, contractors and the public: we take pride in being part of something so meaningful, that touches millions of lives.
Just as we design our services around the needs of our customers, we place our people at the heart of our organisation. That's why when you join us, you'll be empowered and given the right support to help your career grow.
As one of the UK's Best Big Companies to work for, we're all connected to our values: Collaborative, Adventurous, Reliable and Energetic. We care about our people, our purpose, and your progress.
We strive to offer a fantastic colleague experience, where every voice is heard, and every colleague is supported and respected. Wellbeing, diversity and inclusion is at the centre of this, so when you join us, you can connect with our Lived Experience Networks who help us to bring our authentic selves to work.

+ 27 days leave (increasing with length of service) plus 8 bank holidays
+ Flexible working (we are happy to discuss options such as compressed hours)
+ Flexi time
+ Career development
+ Active wellbeing and inclusion networks
+ Excellent pension
+ NHS Car lease scheme
+ Access to a wide range of benefits and high street discounts!