Office Administrator

Reporting to the Office Manager, duties will include:

• To support the Office Manager and deputise when necessary


• To answer and screen incoming phone calls, forward messages to the appropriate person, and manage the telephone system


• Deal with customer telephone queries and sales enquiries


• Processing sales orders, confirming to customers via email or their portal, creating work orders


• Create packing documentation, dispatch documentation


• Use customer web portals for checking stock levels to determine daily shipping quantities, booking stock transfer shipments


• Order and book outbound couriers and ensure that deliveries arrive on time at the right destination, distribute inbound post/packages.


• Create transport bookings and documentation for UK and export dispatches, obtaining the necessary proof of export documentation required by HMRC where relevant and recording


• Create & print production labels using various programs


• General office administrative duties, including photocopying, filing and archiving


• Greeting & receiving visitors, providing refreshments


• Issuing and activation of security passes for visitors and staff and the administration of the Paxton Door System


• Booking food & travel arrangements including flights, hotels and hire cars


• Inputting general data as required


• Any other general office and administrative duties
  
  Adaptability and flexibility, self-motivation


• Have IT systems experience and be proficient in MS Office, excellent communication skills both written and verbal


• Personal accountability/ownership


• Quality of work, high level of attention to detail and accuracy


• Good Team Player


• Ability to work and prioritise under pressure and to meet deadlines


• Reliable, willing to take responsibility and ownership., Demonstrate determination and a positive approach to solving problems and queries quickly and accurately


• Proven experience of working in a busy customer focused office environment with excellent communication skills, calm under pressure, ability to prioritise workload


• Flexible with a can do attitude and willingness to work outside normal hours if required to complete a task


• Excellent organisational and administrative skills, including a high level of attention to detail and the ability to manage and co-ordinate multiple projects within a busy and demanding environment.


• Good interpersonal skills with the ability to work and communicate at all levels


• Experience of dealing with and resolving telephone enquiries confidently and promptly


• Excellent IT skills with a sound working knowledge of Microsoft Office suite


• Ability to work unsupervised and on own initiative with a can-do attitude
  
  At Broadwater Mouldings, our team of engineers continue to push the boundaries of what is achievable in the FRP industry, producing parts of market-leading quality for the some of the world's biggest brands. An amazing opportunity has now arisen to join the Administration Team at Broadwater Mouldings, based at Beccles.
  
  They say that a change is as good as a rest.


• Are you looking for a new challenge?


• Would you like the opportunity to work alongside some of the world's biggest brands?


• How about the opportunity to learn new skills?