Ocean Customer Service Supervisor

Our Ocean operation based in Ashby de la Zouch have an exciting opportunity for a customer centric and highly focused Ocean Customer Service Coordinator where you will specialise in providing import solutions providing shipment statuses, handling queries and request where you will ensure outstanding customer service excellence.

WHAT ARE YOU GOING TO DO?

Reporting into the Ocean Customer Service Supervisor, you will provide excellent customer service and proactive service recovery ensuring constant communication that will drive customer service excellence and satisfaction. You will act as the customer interface to all operational processes, always maintaining accuracy and compliance. You will create internal and external relationships that will allow you to keep informed on shipment and exception status for allocated customers, whilst handling customer inquiries, claims, requests, and complaints where you will provide remedial actions. You will utilise management systems to check shipment statuses, identifying and resolving incidents immediately to ensure a smooth and seamless customer experience.

In addition to day-to-day activities, you may be required to actively participate in projects to meet operational and customer service excellence.

It's a Monday to Friday, hybrid role (2 days from home after probation), 08:00-16:30 but flexibility is allowed.

WHAT ARE WE LOOKING FOR?

Our ideal candidate will have proven experience within an ocean imports and already be operating within a fast-paced logistics environment or ocean operation. You will be a strong communicator with the ability to form relationships internally and externally, possess excellent customer service skills, a logical thinker and a natural problem solver who can prioritise their own workload with efficiency and accuracy.

This is an excellent opportunity to join a growing ocean freight team who provide an outstanding service to customers within the UK and Ireland.

CEVA Logistics provides global supply chain solutions to connect people, products and providers all around the world. We are supply chain experts. We live and breathe logistics every day. Above all, we believe that this is a people business. That's why we are building a global culture of teamwork and respect. We encourage initiative, and we engage and empower our diverse workforce to grow their careers within CEVA.

CEVA Logistics offers a broad range of end-to-end, customized solutions in both Contract Logistics and Freight Management thanks to our approximately 98,000 employees at more than 1,000 facilities in 160 countries worldwide. With the recent acquisition of the former Ingram Micro Commerce & Lifecycle Services business, we are building one of the world's leading end-to-end eCommerce service offerings through the dedication and passion of our people-the heartbeat of our organization. As we continue growing at a fast pace, will you "Dare to Grow" with us?

With a genuine culture of reward and recognition, we want our employees to grow, develop and be part of our journey. We offer a benefits package that includes competitive annual leave entitlement with a fantastic holiday buy scheme, pension and life assurance along with access to an employee benefits platform that offers discounts on gym memberships and money off vouchers for a diverse range of retail, travel and hospitality brands. There's no doubt that you will be compensated for your hard work and commitment so if you'd like to work for one of the top Logistics providers in the world then please do get in touch to find your next role.