Non Clinical Manager

The role is an all-rounded, leadership and management role; we are seeking individuals to join our team who are caring, compassionate and confident, who demonstrate effective communication, IT skills, and the ability to support our GP's and Locum team with all aspects of line management which will include responsibilities for: staff management, rota management, payroll and expenses, meetings, CQC compliance, supporting the implementation of key policies and projects. As a GP Manager you will benefit from the Modality group central team support who assist our sites with finance, strategy, recruitment and onboarding, patient complaints and HR.

The role is not your regular 9am-5pm job and is not a pure management role; the job requires innovation, flexibility, and commitment and the postholder will be required to work resourcefully as part of the team to ensure tasks are completed., We are one of the largest GP super-partnerships in the UK, serving over 450,000 patients and with a workforce of 1500+. We are unique, we are always looking at ways to improve our delivery of services through the implementation of new and innovative solutions that we can scale across the organisation. Your job is to work directly with key stakeholders (Divisional mangers, GP Partners, Divisional Board) to help us to harmonise ways of working and improve working practices to improve patient and staff satisfaction. Most management roles focus on a specific area of responsibility, this is a role that will also equip you with a portfolio of staff management, change management and leadership skills associated with the requirements of working within Primary Care, to make sustainable changes., Ensure confidentiality of information (written, oral and electronic) is preserved at all times whether at or away from work

• Ensure all CQC policies are implemented and direct reports are fully trained and knowledgeable in relation to their requirements.


• Follow Partnership procedures to ensure that Caldicott Guardian and Security requirements are met at all times


• Follow procedures to ensure compliance with the Data Protection Act 1998


• Follow all practice protocols concerned with the maintenance of ethical practice


• Support and participate in initiatives to ensure a safe and healthy environment for all practice users. This includes following procedures to ensure the control of potential hazards to health and safety


• Create a culture of continuous improvement.


• To deal with complaints, incidents and significant events promptly and according to Partnership protocol in conjunction with appropriate colleagues to ensure that clinicians provide an adequate response to any specific complaints raised regarding their practice.


• Assist in implementing actions identified as the result of complaints resolution, such as improvements to processes, sharing learning with staff and providing feedback to individual members of staff as appropriate.


• Arrange and attend meetings as required to meet the needs of the practice and partnership.


CQC/Governance

In association with the central clinical governance team contribute to the development and implementation of processes that ensure compliance with CQC, Information Governance and other mandated standards.

• Ensure that practices adhere to national standards regarding CQC Registration, Information Governance and other Governance standards.


• In conjunction with the Head of Operations, Medical Director and Central Governance Leads review and maintain on a regular basis, clinician compliance with CQC standards.


• Work closely with the Head of Operations and other Managers on matters pertaining to CQC, Governance and IG compliance and lead on implementing changes were required.


• Assist sites in preparing sites for CQC Inspections.


• Feedback to SLT and the Partners as requested on clinical team compliance with CQC and Governance (including Information Governance) requirements.


Human Resources and Training

• Manage the ACP, PA and Pharmacist team on a day-to day basis.


• Support recruitment to the above posts and ensure they are trained and inducted and probationary periods managed.


• Identify and formalise development and training needs for direct reports (particularly mandatory needs) and record appropriately.


• Ensure performance management of direct reports .


• Implement HR procedures effectively and dealing with first line performance, grievance and disciplinary for direct reports issues taking specialist advice where appropriate.


• Maintain and update training database in line with organisational requirements


• Ensure that information required for Payroll is provided via the appropriate process. This includes recording sickness, annual leave, TOIL, overtime, starters and leavers on Bluestream. Ensure direct reports do the same for their teams.


• Liaise with the HR Team regarding practice based HR issues.


• Support the induction and orientation of new staff at site, including planning or delivering as required.


• Ensure team representation at the daily huddle at each site, ensuring learning and updates are shared as appropriate


• Ensure appropriate risk assessments are completed for team members, including pregnancy, disability, Display Screen Equipment and others as required


• Ensure that where required occupational health referrals are completed and appropriate actions taken in line with recommendations.


Premises and Equipment

Ensure that clinicians comply with clear desk policies and IPC procedures

• Develop and maintain a locum pack with information pertinent to locum clinicians


• Ensure that Locum clinicians are familiarised with the site they are attending and the associated locum pack, providing clear guidance on expected ways of working and points of escalation within the practice


Performance and Quality

Alert individuals within the practice to issues of quality and risk and take action to ensure these are managed/mitigated.

• Take accountability for own actions.


• Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the team's performance


• Regularly report to SLT and the Partners on key performance indicators and performance against the Divisional business plan.


• Take part in meetings, leading sessions when required and ensuring that learning outcomes are addressed and followed through with the appropriate staff


Communication

• The post-holder should recognise the importance of effective communication within the team and will strive to communicate effectively with other team members in a timely and professional manner and communicate effectively with patients and carers.


• Recognise people's needs for alternative methods of communication and respond accordingly.


• Dealing with all telephone calls professionally (with care, civility and efficiency)


• Ensuring confidentiality is maintained whilst receiving and making telephone calls


Personal/Professional Development

• Proactively identify individual training needs and suitable learning opportunities to facilitate their development.


• Take responsibility for own development, learning and performance.


• Participate in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development.


• Demonstrate skills and activities to others who are undertaking similar work and maintain a personal record of personal development.


• Share knowledge and good practice from outside learning within the wider team.


• Work with the Head of Operations to identify new learning requirements as the primary care landscape evolves and generate creative and engaging training opportunities for staff.


Finance

• Work in liaison with the Finance Liaison Officer and Educational Lead to ensure that any claims relating to educational activity are made promptly.


• Submit overtime and expenses claims following the designated process.


Other

• The post holder will research, monitor, produce and/or type any documentation for the Head of Operations and Divisional Partners that pertains to the management of the clinical team.


• To carry out other duties that are required within the role as it evolves within the development of the Partnership


NB: This job description outlines the key duties that are expected of you within the role of Non Clinical Manager, although is not an exhaustive list. The post holder is required to carry out any duties that may reasonably be requested by the Partners or management team. It may be amended in line with experience, business requirements and as a result of any future organisational change

You will love this job if you have a passion for thinking outside the box, are analytical and innovative and are driven to find and implement solutions to improve the day to day working environment. You will learn more because you will improve the way we work from the ground up whist working closely with leadership teams to influence service improvement.

If you feel this is the ideal career advancing opportunity for you and you want to rise to the challenge of this opportunity, we welcome an application for you to join our growing team of likeminded people.

Modality Partnership Hull Division, have a part-time vacancy, for a Non-Clinical GP Manager. The postholder will work as part of a wider team across Modality Hul Division to provide effective and responsive non-clinical line management to the Salaried GP and Locum Team. We are seeking a dedicated postholder to join our team who can display our CARE values: Commitment, Accountability, Respect and Excellence.

This job is suitable for individuals who are good communicators, well-organised, have excellent leadership and management skills to ensure that the day-to-day line management functions are completed to aid the smooth running of the organisation., We require high performing team members to join our team with:

Knowledge:

Educated to NVQ4/5 or above, or equivalent experience as a Manager or Senior Supervisor within a GP surgery

CMI, ILM or other management qualification (or willing to work towards).

Knowledge of, and experience in staff performance management, recruitment, sickness absence management and implementation of key managerial policies/HR procedures in relation to staff.

Knowledge of Health and Safety requirements as they apply to services delivered in Practices.

Expert knowledge of CQC and governance framework as they apply to services delivered in Practices.

Understanding of how General Practice relates to the wider healthcare system

Aware of the importance of innovation in healthcare and the evolving landscape of primary care.

Skills:

Skilled in MS applications including Outlook, Excel and Word and other related software packages.

Ability to lead, motivate and inspire colleagues at all levels.

Excellent written and verbal communication skills.

Excellent team working and customer service skills.

Able to deal with difficult situations and challenging behaviour.

Able to de-escalate conflict.

Logical and systematic in work processes.

Ability to design and deliver training.

Ability to work well under pressure and to tight timescales.

Ability to problem solve innovatively and creatively, thinking outside the box to identify solutions and improvements.

Personal Qualities:

Professional approach to work

Willingness to actively participate in delivering training

Smart appearance

Responsive and Positive outlook

Demonstrates effective communication both written and verbally

Able to deal with difficult situations and challenging behaviours

To work with a team to co-produce solutions

Enrolment to the NHS pension scheme

Annual leave minimum 27 days, plus 8 days bank holiday pro rata

Employee discounts and benefits scheme

Employee assistance programme (EAP)

Education and career pathways

Enhanced Family friendly policies

Flexible working

Wellbeing support and initiative

If you want to learn more, please read on., References must be secured prior to beginning employment, one must be your current or most recent employer.

Employment history

You must notify us of any employment gaps of 6 weeks or more.

Person Specification: What are the minimum requirements all candidates need to meet?