Night Team Member - Full Time

We are looking for someone who get a buzz out of welcoming people from all over the world to London where creating lasting memories and positive guest experiences are in your DNA even on the night shift! As a Night Team Member you will be working the over night from 10pm to 7am approximately supporting both of our hostels, Clink261 & Clink78 just down the road. This role would be perfect for someone who is in-tune with the world around them, want to make a difference and ultimately be themselves
The Journey Changes You!
Clink Hostels was born from the love of travel; our mission is to set the scene for travel stories by bringing people and places together. We want to make a difference to our guests by sparking the imagination of those who love travelling and engaging in new experiences and we need you to help us! We have properties in the heart of Europes best-loved cities London, Amsterdam and Dublin. Have we sparked your imagination? Do you want to join our journey?

Role Snapshot:
This role is varied as it is interesting, you will be welcoming guests who arrive overnight to the hostel, making sure they have a positive experience after their long day of traveling. Dealing with guest queries over night and when you are quiet, supporting your team with their tasks. You will also be responsible for the safety of the team and our guests by checking our social spaces overnight along with our security team. There will be some admin on shift but we will try and keep it to a minimum. Be brave and be you. We want you to be fun and engaging, providing a great guest experience.
Reporting to the Hostel Management Team some of your responsibilities will be:

• Champion our values: Guest, In-tune; Dedication; Difference bring them to life, every day.


• Promote the hostel and its events, act as an information point, use your knowledge to make appropriate suggestions and achieve sales targets.


• Own the guest experience,seek out ways to exceed guest expectations and create positive memories


• If a guest has an issue, listen,and find a resolution that makes the guest happy and let your Manager know


• Be that person everyone wantsto work with; have fun along the way but strive to complete all your shifttasks and limit what you hand over to the next shift
  
  You are passionate about delivering a great guest experience, who can put our guests needs first, has strong people skills and who is not afraid to be brave or to be the best they can be. You can work in a fast-paced environment, use your initiative and work well under pressure and independently. You are fun, energetic, are open to new challenges and has a passion for travel and the hospitality industry