Night Customer Service Advisor

We are looking for experienced and well-spoken individuals who have a passion for delivering great customer service. Previous experience in a similar role is desirable. You will be the first point of contact for customers from all over the world in a busy, high volume, supportive customer experience centre. You will play a key role in delivering exceptional service to all customers first time, every time.

• Taking inbound calls/emails/Live chat messages from customers who want to place an order or have a query about an "in progress" order


• Informing customers of deals and discounts available


• Helping with all ad hoc enquiries i.e., where's my order, how much is delivery, returns policy, cancellations, and complaints


During the 3-month probationary period, you will work through Tate Recruitment on a timesheet basis (weekly pay). There will be no further probationary period upon you being made permanent and you will be rewarded with the company benefits from Day 1.

The Permanent Package

• You may apply for Hybrid-working


• Monthly utilities allowance for homeworkers


• Available overtime


• Premium hourly rates applied between 23:00 - 03:00


• 28 days holiday, inclusive of Bank Holidays (increases with length of service)


• Reward Vouchers


• 50% Discount


• Cycle to Work Scheme


• Access to discounted gym membership


• Health Shield Cash Plan


• Life Assurance


• Fun, interactive break-out areas filled with pool tables, table tennis tables, vending machines, and free tea and coffee