NHS 111 Deputy Operational Shift Lead (Oldbury)

Are you an enthusiastic and resilient individual seeking an opportunity to make a real difference? DHU Healthcare has a rewarding opportunity for you!

Join our team of Deputy Operational Shift Leads at the forefront of providing essential support to those in need.

Discover job satisfaction as you begin your rewarding new career journey. Your commitment to supporting the NHS 111 service exemplifies your contribution to maintaining the highest level of delivery we offer daily at DHU.

Your new colleagues comprise a compassionate community of Deputy Operational Shift Leads dedicated to supporting the NHS frontline, working collaboratively as a team to achieve collective brilliance., What your typical day looks like:

• Receive telephone calls from patients or healthcare professionals, undertake an assessment of the presenting concerns, and complete the call as appropriate using NHS Pathways or other clinical decision support system.


• Ensure that DHU policies and procedures are followed.


• Support the management of complaints and compliments arising whilst on shift.


• Manage all calls in a controlled and professional manner treating patients with empathy, respect and consideration.


• Undertake appropriate health advisor duties as may be required for patient or operational safety within the policies of the Company and any other duties appropriate to the role.


• Participate in the provision of coaching, mentorship, training, supervision and the continuing development of call taking staff.


• Maintain accurate and immediate records of every enquiry, including assessment and any advice to callers.


• Advising other advisors via the non-clinical advice line of next steps to take to ensure safe patient care.
  
  At DHU HealthCare we pride ourselves on our diverse workforce, and we remain committed to ensuring every person, in each of our teams, can bring their true selves to work without risk or fear of discrimination. As such, we would welcome applications from diverse audience representing the communities we continue to serve.


We proudly embrace forces-friendly practices and dedicate unwavering support to our Veterans/Service Leavers; Reservists; Cadet Force Adult Volunteers and military spouses/partners, fostering a workplace that values their unique skills and contributions.