Network Support Handler - 9 month fixed term role

In this role you'll undertake general administration and housekeeping duties for the Network and Engineering teams, within a timely manner and in line with Company procedures. You'll be responsible for the day to day operational aspects to ensure a seamless Customer journey.,

• Process the daily task list and allocate, re diary as required


• Provide general administration duties for the engineer's team


• Allocate work to engineers to ensure all are dealt with in KPI's and SLA


• Manage the Non-Network repair process


• Dealing with ongoing repair and total loss cases and assisting with any issues that may arise


• Expand knowledge base to assist in the dealing with engineering task, to include Engineering systems, repair technology, valuations and salvage categories


• Process customer e mails and enquiries


• Handling incoming and outbound calls - dealing with businesses and the motoring public


• To ensure compliance with company and other relevant standards/ regulations at all times (including TCF)


• Comply with the requirements, and act in accordance with, the Group Code of Conduct and Fitness and Propriety policies at all times


• Any other reasonable duties
  
  Are you well organised and able to prioritise? Are you a strong communicator? If so, we need you!, Communication skills, both verbal and written


• Time management and organisation skills, with the ability to prioritise own work


• Ability to use Microsoft Excel


Nice to have skills, but optional:

• Ability to understand the motor claims administration processes


• Knowledge of FCA requirements (including TCF)


• Understanding of claims in motor insurance, Administration experience


• Ability to understand the motor claims administration processes


• Knowledge of FCA requirements (including TCF)


• Understanding of claims in motor insurance, Good level of communication skills, both verbal and written


• Good time management and organisation skills with the ability to prioritise own work


• Good understanding and ability to use Microsoft Excel


Behaviours

• Self-motivated and enthusiastic


• Embrace, embed and incorporate the Company Values


• An organised and proactive approach


• Emphasis on attention to detail and accuracy


• Able to work on your own initiative and as part of a team


• A flexible approach and positive attitude


• Strives to deliver performance targets and drive business improvements to contribute to the success of the business, People first. Always. We're passionate about our colleagues and know the best people deserve an extraordinary working environment. We owe it to them so that's what we offer. Our workplaces are energetic, inspirational, supportive. To get a taste of the advantages you'll enjoy, take a look at all our perks in full here.
  
  We're First Central Insurance & Technology Group (First Central for short), an innovative, market-leading insurance company. We protect the things customers love so they can get on with what matters to them in life.


Data drives us. It fuels our outstanding distribution, finance, technology and legal services. Our underwriting skills are built on data expertise; it creates the insights we need to give the right cover to the right customers at the right price. But, it's the people inside and outside our business that power us. They make us stand out, help us succeed. We're ambitious. We're growing. We've won awards.