Network Designer and Analyst

In this new role as the Network Designer & Analyst, you will work as part of the Operations Team to assist with the scheduling of customer installs and problem solving in the network to bring properties and projects Ready For Service (RFS) and enable installs.

Based in the Civils Yard, you will work closely with the Customer Onboarding Co-ordinator and the Splicing Co-ordinator communicating a schedule of resource availability for Garden and Install teams. You will also work with the Splicing Co-ordinator to schedule splicers, solve faults and fibre breaks that occur daily in the network in order to maximise customers installed per month.

You will be responsible for pulling in the required people within Construction to plan and facilitate the survey of complex installs and follow up to rectify failed installs as required providing splicing resource to enable as required. For complex installations requiring resource from other areas of Construction, you will have authority to escalate to senior management where required, in order to meet customer and Customer On Boarding Team expectations.

This role ensures our customers have an outstanding onboarding experience. You will have the opportunity to make a real difference and contribute to the growth and success of Wessex Internet.,

• Ensure a project has all constituent parts ready for a network engineer to splice and test; legacy splicing nodes, test pack, cab status, permit work, access to landowners fields.


• Understanding and manipulating splice maps and designs to ensure correct as-built information from changes in build are recorded.


• Supporting network engineers in understanding fibre designs and splicing information in the field and allocating daily work to engineers.


• Maintain the forward looking resource plan for the Splicers, Garden work Teams and Install Engineers


• Evaluate each install prior to an engineer attending identifying potential issues and re-designing fibre pathways to ensure a customer can go live. Providing accurate cab and patch information for each job.


• Managing 'installation setbacks' - assessing reasons for job failures and then providing correct information to an install or network engineer to resolve the issue.


• Point of contact for install engineers on site to provide advice on how to resolve disconnections.


• Liaise with Customer Onboarding Team to facilitate and schedule garden work and installations off the back of booked customer appointments.


• Allocate tasks via FSL/Salesforce to the Teams and Operatives to ensure maximum efficiency and number of installs per month


• Work closely with the Construction Co-ordinators to ensure all pre work and splicing required for any customer appointment is fully understood, conveyed to the engineer on site and detail reported back in full.
  
  Previous experience of network designing, scheduling and fibre installations required.


• Excellent problem-solving skills and anlystical skills required.


• In-depth knowledge of Wessex Internet Infrastructure delivery methods.


• Full working knowledge of Field Service Lightning (FSL) and experience with mapping software. (QGIS, Render, Vitruvi)


• Strong verbal communication skills as you will be required to speak to customers and a range of people across the business to schedule fibre fault solutions, groundworks and installs.


• Ability to communicate and report effectively.


• Confident making key decisions under pressure and knowing when to elevate to the Operations Manager.


• Understanding of challenges faced when working in the countryside on private land.


• Work well individually as well as part of the wider Construction Department.
  
  About Wessex Internet


Wessex Internet, a dynamic and rapidly expanding Internet Provider in the South West and revolutionising full fibre broadband deployment in rural areas. Committed to delivering lightning-fast broadband to thousands in the countryside, we design, build, and manage our own cutting-edge FTTP network. We are delighted to be expanding our Network to the New Forest, Wiltshire, and South & West Dorset.

Recipient of multiple awards, including Overall Fibre Provider of The Year 2023, Wessex Internet has doubled in size over the last 18 months. Despite our rapid growth, we prioritize maintaining excellent customer service and invest in staff development. Our commitment to creating a great workplace earned us a finalist spot in the 2023 UK Fibre Awards for the Best Company to Work for.

As part of our vision to enhance the broadband experience, we are actively recruiting individuals to join our innovative team. Wessex Internet fosters a collaborative environment where each contribution is valued, providing ample opportunities for personal and professional growth. If you're passionate about transforming the broadband landscape and being part of an award-winning company at the forefront of the industry, Wessex Internet is the place for you! Join us in this exciting time as we continue to shape the future of internet provision., Find out what it's really like to work at Wessex Internet from some of our team by visiting https://www.wessexinternet.com/careers/ and watch our short video https://youtu.be/5U1j7GzB3Cc


• 25 Days on Annual leave per year


• The option to buy or sell an additional 5 days holiday


• Enhanced Family Pay


• Private Medical Insurance


• Life Assurance


• Income Protection


• Cycle to Work Scheme


• Tech Scheme


• Opportunities to progress your career - we're a young, fast-growing business that is proud of our team of homegrown specialists. Whether you want to step up to lead a team, or expand your skills in a new area, we'll help you reach your potential


• Regular social events


• Free onsite parking


• 75% discount to Wessex Internet package