Neighbourhood Housing Officer

As a Neighbourhood Housing Officer, you will provide a comprehensive customer-focused neighbourhood housing service. You will support the Neighbourhood Housing Managers in providing services to tenants and neighbourhoods, ensuring properties and estates are well managed and maintained, and that a high level of customer satisfaction with Neighbourhood Services is achieved.,

• Support the Neighbourhood Services Manager and Neighbourhood Housing Managers in providing services to tenants and neighbourhoods.


• To ensure properties and estates are well managed and maintained ensuring high levels of customer satisfaction with Neighbourhood Services.


• Represent TCH in the community, liaising with residents, strategic partners and other agencies.


• To manage properties in accordance with the policies and procedures of TCH including managing low level anti-social behaviour, tenancy management and estate management.


• To work with internal teams and external agencies to ensure tenancy terms and conditions are enforced. Ensuring we engage with tenancy sustainment, to include support as a preventative tool.


• The tenancy and estate management of general need properties including the day to day management of a defined number of properties.


• Ensure the effective management of empty properties by implementing pre-void inspections and new tenant sign ups within target timescales.


• Undertake home visits and interviews to advise and resolve housing management issues, including tenancy issues or breaches of tenancy.


• Undertake tenancy audits in accordance with KPI's each year to ensure that our tenancy records hold up to date information on household members and contact details, including e-mail addresses.


• Actively work with other agencies, both voluntary and statutory to provide added value to the service.


• Use a range of IT and management systems effectively ensuring up to date recording and processing of data and implement new systems as required.


• Carry out procedures and administration relating to tenant rights including mutual exchanges and tenancy name changes.


• Produce reports and maintain up to date, clear records and statistics in relation to all duties including computer records.


• Attend evening meetings and be flexible to work outside core working time.
  
  Town and Country Housing are a housing association that covers Kent and Sussex, with our head office in Tunbridge Wells. We provide more than 10,000 homes in 15 local authority areas and became a subsidiary of the Peabody Group in 2019. We currently have over 300 employees based at various locations across Kent and promote hybrid working.