NCG Supervisor (Road Ops)

What makes DHL great?Our People! We know each employee's individual contributions make us the #1 Express Delivery and Logistics Company in the world.

Distinguished as No. 1 World's Best Workplace by Great Place to Work and Fortune Magazine.

Start YOUR career with DHL today...

Hours: Friday & Monday 21.00 to 5.30 - Saturday & Sunday 17.00 to 5.30

Location: DHL Aviation at East Midlands Airport

Grade: LL

Department: Sort

DHL is the most international company in the world with a global network in over 220 countries and territories across the globe, and a workforce exceeding 500,000 employees serving 2.8 million customers worldwide. We pride ourselves on our inclusive and diverse workforce, as demonstrated through our initiatives such as DHL4All.

As DHL continues to grow, we've an excellent variety of employee benefits available! These include:

• Competitive salary, including unsociable hours shift allowance


• Annual bonus up to 5% (depending on company performance)


• Free onsite parking


• My DHL Rewards (discount, saving, cash back at over 3000 retailers)


• Pension Scheme with up to 6% company contribution


• DHL Share Purchase Plan (after 3 months)


• Private Medical Scheme (after 12 months)


• Access to Occupational Health


• Enhanced Maternity pay (after 12 months)


• Cycle to Work scheme


• CIS Induction - a week's all expenses paid induction to our Company Values!


• HealthyMinds - Employee Assistance Programme


Key responsibilities:

· Planning & organising daily NCG Road operation activity

· Co-ordination and review of Road Operation, and collaborating with sort and Operations management team.

· To work under pressure, whilst maintaining a customer focussed outlook.

· To work within time frames whilst responding positively to last minute changes

· Working to the highest standards of Health and Safety procedures

· Maintaining equipment and resolving any technical issues that may arise.

· Communicating with other departments and stakeholders to ensure timely and accurate delivery of packages and documents.

· Reporting on key performance indicators and metrics to track and measure performance and identify areas for improvement.

· Understanding and analysing area KPI's (e.g. missed connection, DF data, BOS etc.) and implement corrective actions.

· Securing and weighing of all export containers and recording/passing this information on to all relevant departments.

· Understand required staffing levels.

· Guide, support, coach and motivate the team and work towards meeting departmental KPI's .

· Supervising and leading a team of NCG Agents to ensure efficient and accurate sorting of packages and documents.

· Ensuring compliance with safety and security procedures and regulations.

· Training new NCG Agents and providing ongoing coaching and feedback to improve performance.

· Prioritise workload of self and others

· All employees are responsible for the health and safety of themselves and also those affected by their activities.

· You are expected to take appropriate action when any situation occurs that could create a serious or imminent risk to the Health and Safety of yourself or any person whilst at work.

· You must conduct yourself in an orderly manner within the workplace, ensuring that correct uniform and PPE is worn when required.

· For a full list of Health and Safety regulations, including any specific to your job role, please refer to the Health and Safety department.

You'll bring to this role:


• Excellent Communication skills with management and peers and other stakeholders



• Ability to choose between different alternatives with care & to use sound judgement in conditions of uncertainty.



• Showing a sense of confidence in one's own abilities to succeed & taking action in line with one's own beliefs.



• Ability to provide clear direction & enforce quality standards or deadlines to deliver high performance.



• Working effectively within a team or outside the formal line of authority to accomplish objectives.



• Demonstrating understanding of how own role fits within DHL as a whole. A good understanding of equipment that is used in operation.



• Computer literacy



• Ability to work as part of a wider team


Applications:To apply for the position, please submit your CV detailing your full and complete 5 year history including employment, education and any gaps of unemployment longer than 28 days. Please note, if you are an internal applicant you are required to let your manager/supervisor know that you are applying for a new position.

Closing date: 4th June

Our recruitment process at DHL Aviation

From a candidate who has identified an exciting opportunity to join us and make a real difference, to becoming an established team member connecting people and improving lives, we want to ensure your journey is as smooth and enjoyable as possible. We ask competency-based interview questions to keep our recruitment processes fair and consistent, so please be ready to share your experiences and achievements with us! We also understand recruitment is a two-way process, so we'd ask that you share any feedback and ask questions along the way to ensure we are the right fit for you.

Next steps:Once you have applied for a role, an email confirmation will be sent to you to let you know we have received your application. A member of our HR Recruitment team will then be in touch with the outcome of your application, which may include a short pre-screening conversation. If you have any queries regarding the recruitment process or for more information on our roles, please contact us viadhlcareers@dhl.com

Please note:Due to the nature of our business we are regulated by the CAA (Civil Aviation Authority), therefore it is compulsory for all applicants to provide a full 5 year employment history. In addition to this, we are required to carry out a Criminal Record check.


• Excellent Communication skills with management and peers and other stakeholders



• Ability to choose between different alternatives with care & to use sound judgement in conditions of uncertainty.



• Showing a sense of confidence in one's own abilities to succeed & taking action in line with one's own beliefs.



• Ability to provide clear direction & enforce quality standards or deadlines to deliver high performance.



• Working effectively within a team or outside the formal line of authority to accomplish objectives.



• Demonstrating understanding of how own role fits within DHL as a whole. A good understanding of equipment that is used in operation.



• Computer literacy



• Ability to work as part of a wider team
  
  What makes DHL great?Our People! We know each employee's individual contributions make us the #1 Express Delivery and Logistics Company in the world.


Distinguished as No. 1 World's Best Workplace by Great Place to Work and Fortune Magazine., DHL is the most international company in the world with a global network in over 220 countries and territories across the globe, and a workforce exceeding 500,000 employees serving 2.8 million customers worldwide. We pride ourselves on our inclusive and diverse workforce, as demonstrated through our initiatives such as DHL4All.

As DHL continues to grow, we've an excellent variety of employee benefits available! These include:

• Competitive salary, including unsociable hours shift allowance


• Annual bonus up to 5% (depending on company performance)


• Free onsite parking


• My DHL Rewards (discount, saving, cash back at over 3000 retailers)


• Pension Scheme with up to 6% company contribution


• DHL Share Purchase Plan (after 3 months)


• Private Medical Scheme (after 12 months)


• Access to Occupational Health


• Enhanced Maternity pay (after 12 months)


• Cycle to Work scheme


• CIS Induction - a week's all expenses paid induction to our Company Values!


• HealthyMinds - Employee Assistance Programme