My Care 24 Administrator (Band 3) Secondment

The post holder will be required to assist in the delivery of a comprehensive administrative service to support management and clinical staff within the Digital Care Hub. The post holder will undertake the processing of patient referrals along with assisting with setting agenda's and taking minutes of meetings. The post holder will also make and answer telephone enquiries, assist in the co-ordination of caseloads, using System One and assist with the promotion and development of the MyCare24 portfolio of services.
In pursuing these duties the post holder will ensure compliance with the NHS Constitution and be familiar with the NHS England Guidance 'Understanding the new NHS'.

• Secondment, Line Manager approval would be required

Fixed Term 4 months 29 hours per week, The post holder will work under the supervision of the Digital Care Hub administrative team and will undertake delegated duties, for which they have received training and at which they are deemed to be competent. The post holder will perform tasks independently and under indirect supervision as set out standard operating procedures (SOPs).
The post holder will adhere to all Trust and Directorate policies and procedures and will act in a manner to ensure the confidence of the general public at all times. They will ensure that adequate precautions are taken to safeguard themselves, patients, staff and property of the Trust., Register patients on to SystmOne and other clinical systems.
Maintain patient records, ensuring accuracy of clinical systems.
Plan tasks in line with policies, guidelines, standard operating procedures and protocols.
Coordinate caseloads, ensuring appropriate scheduling of patient contacts.
Receiving and processing referrals.
Assisting with the development of marketing materials.
Actioning tasks allocated by clinical team.
Demonstrating duties to new starters from time to time when needed.
Report adverse incidents and near misses through the AEF system and bring to the attention of the appropriate staff in the hub.
Providing other administrative services as required eg, photocopying, sending mail, minuting meetings.
Be responsible & accountable for own behaviour and know when to seek support and advice.
Support patient centred care.
Escalate concerns where appropriate.
Communication
Communicate appropriately and sensitively in different settings, using a range of methods/styles, enhanced by underpinning knowledge and experience
Act professionally and appropriately in situations, understanding that there may be boundaries to confidentiality, seeking support and advice.
Ensure all data related to patient care is entered onto the relevant systems, maintaining confidentiality, e.g. patient care records, SystmOne.
Monitoring generic email inbox prioritising, acting on and directing mail appropriately.
Liaising with internal and external partners to support the delivery of patient care.
Receiving and recording feedback.
Taking calls from patients to onboard them onto the caseload.

At Airedale, we are committed to promoting equality, diversity and inclusion. We actively encourage applications irrespective of people's age, lived experience of living with a disability or long-term conditions, gender, race or ethnicity, religion or belief, sexual orientation, or other personal circumstances.
Increasing our diversity and supporting our organisation to be more inclusive is a key priority here at Airedale and our teams are at the centre of how we work towards this.
We appreciate all people may have diverse and individual needs and we pride ourselves on supporting all people to thrive and flourish at work. We have frameworks in place that support reasonable adjustments and flexible working for colleagues throughout their working lives which starts at recruitment.
These are exciting times for Airedale. We have the once-in-a-career opportunity to be involved in the planning and building of a completely new hospital here on our Steeton site by 2030. By joining us now you'll be a key part of our journey over the next few years, with the chance to input into a state-of-the-art, modern healthcare facility that will deliver care to our communities for decades to come. We are also on the journey to a new electronic patient record, part of our wider ambition for our digital future - a future that builds on our significant telemedicine and digital care success. Ultimately, what makes Airedale special is our people. Not just our staff, but our volunteers, patients, visitors, and wider population who make up the Airedale family. This is a Trust that sits at the heart of our community, and our communities are very proud of their Trust., We are always looking for enterprising and innovative approaches to the way we provide our services. We are a national centre for telemedicine and introduced telehealth to the UK offender healthcare sector and also provide the service to patients in their care homes. Community matters to us and we are supported by 400 dedicated volunteers and have strong links with Bradford University, Craven College and Leeds City College to ensure we inspire the workforce of the future.
We want to attract staff who embrace our Right Care behaviours of compassion, a commitment to quality of care and working together for patients we want to make these part of our DNA.

If you are offered a position which requires you to undertake a Disclosure & Barring Service (DBS) check, Airedale NHS Foundation Trust will administer the DBS check on your behalf and will recover the cost (Enhanced £41.90, Standard £21.90 or Basic £21.90) from your first full months salary. This is a condition of your employment.
In applying for a post that requires a DBS check you are confirming that you have read and understood the DBS Privacy Policy for Enhanced and Standard Checks (Click here for the privacy policy)
You are encouraged to participate in the DBS Update Service and pay the £13 cost per year.
We encourage applicants to receive the Covid-19 vaccination but this will not be a condition of deployment with the organisation. We will be asking applicants to share their vaccination status as part of our normal pre employment screening but this will not affect their employment status with the Trust.