Motor Product Executive

As a Motor Product Executive, you will be involved in all areas of product management and development. As a business, we support a diverse group of customers and help them at various stages of their lives, and in the Motor Product team you will play a pivotal part of ensuring that we provide them with the exceptional products that they deserve.

Reporting to the Motor Product Manager in the wider Product Team to manage and develop market-leading motor insurance products and customer journeys incorporating key FCA principles.

As a natural collaborator, you will be working cross-functionally with stakeholders across the business so in this broad and varied role, you will have exposure to all corners of our insurance business ensuring that we best serve our customers whilst remaining competitive in the market.

We offer total flexibility over where you work - you choose a place where you feel most comfortable and productive, either from home or in one of our hubs in London, Ashford or Sandwich. We come together with a purpose to collaborate, typically once a month in London or Kent.

Role Responsibility

As one of our Motor Product Executives, you will be responsible for the implementation of product developments and product enhancements, derived from analysis of industry & competitive trends and customer research.

Other accountabilities include:

• Ownership of technical policy wording, with reference to Legal and Conduct Risk advice.


• Project management, with particular focus on cross-functional team working.


• Work within commercial relationships with suppliers - attendance at supplier meetings where required.


• Technical and management input into complaints handling, including intervention where necessary to ensure the fair and effective resolution of customer disputes.


• Management of competitor and industry research and analysis, including the maintaining of price competitiveness consistent with the Saga brand through market comparisons and actuarial liaison.


• Ensuring all customer communications are technically correct, consistent, aligned with the Saga brand, meet relevant regulatory requirements.


• Undertaking root cause analysis of products to understand key drivers behind customer complaints and deliver innovative solutions.


• Helping to deliver budgeted conversion, quotation and retention rates through product management and development.


• Deliver enhanced levels of customer satisfaction measured through customer satisfaction scores and external market benchmarks.


• Work with marketing and operational teams to optimise customer communications whilst accurately reflecting product benefits.


• Ensure product compliance in line with brand standard and regulatory requirements (e.g. annual Product and Value assessments) and managing processes to drive good customer outcomes.
  
  Over the past 70 years we have become the UK's specialist provider of products and services to people aged over 50 in the UK. The Saga brand has become one of the most recognised and trusted brands amongst UK consumers in this demographic, recognised for its high quality products and exceptional standards of service. These include cruises and holidays, insurance, personal finance and the Saga Magazine.


At Saga we are committed to treating all employees fairly and to offering equal opportunities in all aspects of employment and advancement. We value diversity not just because it is the right thing to do, but because diverse teams perform better.

Everyday our colleagues deliver exceptional experiences to our customers. We believe exceptional work deserves even more exceptional rewards, that's why we have put together an amazing benefits package for all colleagues.

We offer total flexibility over where you work you choose a place that you feel most comfortable and productive, either from home or in one of our hubs in London, Ashford or Sandwich.

BENEFITS AVAILABLE TO ALL COLLEAGUES:

• Our working week is 35 hours per week, these can be worked flexibly to suit your working style


• 25 days holiday + bank holidays


• Option to purchase additional leave up to 5 extra days


• Pension scheme matched up to 10%


• Life assurance policy on joining us


• Wellbeing programme


• Colleague discounts including family discounts on cruises and holidays


• Range of reductions and offers from leading retailers, travel groups and entertainment companies


• Enhanced maternity and paternity leave


• Grandparents leave


• Company performance related annual bonus - Up to 5%


• Income protection


• Access to Saga Academy, our bespoke learning platform