Motability Non Conformance Advisor

To provide front line Non Conformance support to Motability Team. This is a contact centre based role.,

• Primary role is acting as a point of contact for Motability Operations in addition to making amendments where necessary to ensure accuracy of job details.


• Inbound Phone Calls - Answer and respond to inbound phone calls within the specified SLA's relating to response to email and telephone queries.


• Outbound Phone Calls - Relating to vehicle collections and deliveries. These can be to Motability, their customers and dealers.


• E-mail - Manage and respond to e-mail requests for vehicle collections/deliveries in line with the Motability required SLA response times.


• Remain proactive and prioritise workloads and to meet required lead times.


• Liaise with Driver Control department to resolve any customer / internal query.


• To provide day-to-day support to Senior Customer Advisor, Supervisors and the Customer Solutions Director


• Updating and utilisation of core systems via data input and interrogations whether that be AS400, Manpack.


• Check and maintain an efficient email inbox and associated system folders.


• Provide assistance to other functions where required.


• Responsible for maintaining a high level of professionalism with drivers and working to establish a positive rapport with every caller


• Ability to remain professional and courteous with drivers and customers at all times


• Liaise with contacts at collection and delivery points to resolve issues as quickly and efficiently as possible


• Any other duties as may be reasonable.
  
  BCA are the biggest name in Europe's vehicle remarketing industry, backed by the Constellation Automotive Group, we're part of a family including cinch and WeBuyAnyCar. We're growing hugely and are on a key digital transformation journey. Through acquisition, simplification and innovation BCA aims to drive accelerated growth. Backed up by industry leading technology we have a nationwide team of logistics and inspection professionals and offer a full range of integrated services to support our customers through the entire fleet management process.