Money Advice Service Manager & Caseworker

Take your debt advice career to the next level and join our supportive team! As our Money Advice Service Manager and Caseworker, you'll have the opportunity to grow your skills, lead a committed team, and provide essential financial guidance to those in need. We're committed to your professional development and creating a positive, results-oriented work environment.

The main purpose of the role is:

Lead and motivate our dedicated Specialist Debt Advice Team, ensuring we achieve our goals and deliver outstanding service.
Directly support clients with complex debt situations, empowering them to regain financial stability.
Manage service delivery across multiple channels, ensuring accessibility for all.
Continuously improve our processes and find innovative ways to support our clients.
Build strong relationships with external partners to expand our reach and impact., Following the appointment of our new CEO, this is an exciting time to join Citizens Advice Leicestershire. We are working on refreshing our purpose, values and setting our long term strategy to ensure we are fit for the future; this role will play an influential part in this work. You will have opportunities for personal development, to create change and deliver impact.

Have a passion for financial guidance and helping people achieve stability.
Be a natural leader with a focus on collaboration and team development.
Bring a strong foundation in debt advice, with a MAPS-recognised qualification (or near completion) and demonstrated success in guiding clients through complex debt situations.
Be highly organised and capable of managing multiple priorities.
Thrive in a collaborative and dynamic work environment.
We are looking for someone that can clearly demonstrate they have the essential skills identified on the person specification but don't worry if you don't have all the experience listed in the full job description - we offer full training!

Citizens Advice Leicestershire is an independent and local not for profit organisation, providing accessible and high quality information, advice and education to anyone who needs it. Last year we supported 31,715 people across Leicester and Leicestershire, securing circa £14,109,952 in maximised income for our citizens. We take a partnership approach to deliver our services, working with local government, National Citizens Advice and local VCSE organisations.